AT&T Employee Job Reviews in the United States

"AT&T was a great company to work for and I love the culture."

What do you like about working at AT&T?

"The company really supported you in your pursuit of your career goals."

Do you have any tips for others interviewing with this company?

"When interviewing with AT&T a person should expect an intensive interview process."

What don't you like about working at AT&T?

"The salary did not always match up with what the market was paying engineers."

What suggestions do you have for management?

"To keep talented engineers, management should increase the pay scale for engineers."

"Great brand, good company and stable company."

What do you like about working at AT&T?

"Company size, great brand, stable and well recognized and very reputable company."

Do you have any tips for others interviewing with this company?

"Wireless is the only growth business in this company. Wireline is declining. If you are looking for a stable career, you want to be in Wireless side."

What don't you like about working at AT&T?

"Bureaucratic, less recognition to employees, still there is a lot of inefficiency in workforce."

What suggestions do you have for management?

"Stay competitive with exploring other products and leverage its brand by launching new product and partnerships."

What do you like about working at AT&T?

"great company. The project is very interesting. People are nice there."

Do you have any tips for others interviewing with this company?

"Interview process differs a lot due to position there is no tips."

What don't you like about working at AT&T?

"nothing, absolutely nothing that I don't like there. ...It is a great company."

What suggestions do you have for management?

"If they can fix the air conditioner that it won't blow cold wind in winter."

What do you like about working at AT&T?

"I'm left to do what I want if I get my job done."

Do you have any tips for others interviewing with this company?

"Career growth is slow, but it's a nice, steady job to have."

What don't you like about working at AT&T?

"The company is left with a lot of inefficiency and waste from all of the mergers with different companies."

What suggestions do you have for management?

"Cut management salaries and reduce the layers between the CEO and I."

What do you like about working at AT&T?

"The best things about AT&T are the people that I work with and the opportunity to help customers."

Do you have any tips for others interviewing with this company?

"If you like to be micromanaged, be unappreciated, have no job growth, or face unreasonable expectations, this is the job for you. Otherwise, run while you still can."

What don't you like about working at AT&T?

"The company has no clear focus for customer satisfaction. There are unreasonable metrics at work that bind agents' hands while helping customers. Interdepartmental cooperation is non-existent, and upper management is way out of touch with reality."

What suggestions do you have for management?

"If I were a manager, I'd make sure that the front-line employees are listened to and that real tools and metrics are developed to help satisfy the customers."

What do you like about working at AT&T?

"Helping customers and the people I work with is a great way to keep my mind active."

Do you have any tips for others interviewing with this company?

"Run while you still can. If you want no growth potential, poor pay and micromanagement, this might be the place for you."

What don't you like about working at AT&T?

"The corporate culture is terrible! Morale is very low, metrics to meet are unrealistic, the pay is poor, and there is no upward growth."

What suggestions do you have for management?

"Employ metrics that are truly geared at the customer, be more in-tune with employees and what it really takes to do the job, and upgrade the ethics in how customers and employees are treated."

What do you like about working at AT&T?

"the training that you get is A+, there management team great"

Do you have any tips for others interviewing with this company?

"work hard and you will find your way on top"

What don't you like about working at AT&T?

"they dont promote within and there change in management happen alotr"

What do you like about working at AT&T?

"AT&T is a big company to provide services in different areas. You can find the areas that you have interest in."

Do you have any tips for others interviewing with this company?

"AT&T provides different services for different needs, from enterprise customers, small businesses, to residence. You need to find out which area you have most interest."

What don't you like about working at AT&T?

"AT&T is too big with a complex HR structure. Hard to get promoted."

What suggestions do you have for management?

"Encourage people to find interested areas to grow the professional experience."

What do you like about working at AT&T?

"I liked working at Bell Labs because I got to call most of my own shots and make really big deals around the world."

Do you have any tips for others interviewing with this company?

"The culture at the Labs was busy. You need to bring high energy to the higher level jobs."

What don't you like about working at AT&T?

"I didn't like the bureaucracy at Bell Labs and the over emphasis on political correctness."

What suggestions do you have for management?

"Don't forget Dr. Bell's vision for the company. Keep funding the Bell fellowships!"

"The best experience of my life."

What do you like about working at AT&T?

"I was very proud to represent AT&T because everyone knew them and it was my job to also make sure they liked us a little more when I leave an account."

Do you have any tips for others interviewing with this company?

"Be sure you can sell and love to work hard because you will."

What don't you like about working at AT&T?

"Downsizing. The more senior years with the company, no matter what your age, were provided a retirement package."

What suggestions do you have for management?

"I don't have any suggestion. I had an excellent manager."

"Working for AT&T the company was a wonderful experience."

What do you like about working at AT&T?

"I enjoyed working as a team, being able to set my own shift and the sales bonuses for reaching sales quotas."

Do you have any tips for others interviewing with this company?

"I would just tell them not to get caught up in the unprofessionalism they may see from other employees and to go about their business with little regard for things or people that may prevent them from doing their job to the best of their abilities."

What don't you like about working at AT&T?

"The only main issue working for AT&T was the particular call center that I worked at. It was very unstructured and they hired unqualified individuals because of the high turnover rate."

What suggestions do you have for management?

"I would tell them to get the employees under control because there were times where they were unruly, unprofessional and even disrespectful."

What do you like about working at AT&T?

"The technology is amazing. I learn new things every day at work."

Do you have any tips for others interviewing with this company?

"Unless you're desperate, don't do it. Really. If you do, AT&T will needle and prod you for the stupidest reasons..."

What don't you like about working at AT&T?

"Management constantly figures out new procedures that affect our numbers or metrics, which can cause huge problems. For example, we can get fired because we took 15 minutes longer by calling some number before returning to a job. Even if we were on hold for those 15 minutes, AT&T doesn't care - it is your responsibility to not use those 15 minutes, so you end up suspended."

What suggestions do you have for management?

"Teach, teach, teach! AT&T expects employees to learn their jobs through osmosis; to just touch the IFD and download all the manuals into your noggin like The Matrix! Time and money are saved by actually SHOWING US how to use our equipment (rather than relying on us to figure it out while we're on the job sweating our efficiency numbers and our meters aren't working properly). Stop blaming the little guy for things that are completely out of his control!"

"The premises technician position is HORRIBLE."

What do you like about working at AT&T?

"I like receiving a paycheck, assisting customers with their issues, and being the one guy (after 10 technicians out) who fixes the issue they have been having."

Do you have any tips for others interviewing with this company?

"Take my advice, just as I should have taken the advice of my uncle who worked for AT&T for 35 years. DO NOT apply as a premises technician, at least until union. If you do, don't expect to last for more than a year or two before you get the dreaded if it happens again speech that EVERY technician gets. AT&T's new slogan should really be Re-think Impossible. Only take this job if you're in debt, broke and needing quick cash, or are former military and are thus used to being put up for target practice every day. Seriously, don't apply unless you're desperate."

What don't you like about working at AT&T?

"I absolutely hate and loathe AT&T and how they treat non-union U-verse. They constantly change metrics that literally have no bearing on how well a technician works or whether he cares about his job. The dreaded five star propaganda AT&T management uses against us is an unmovable boot heel on our necks, and it constantly causes us to fail at achieving our goals. A perfect example of this is dispatch efficiency, where they grade us on how many jobs we complete every day. Suppose our goal for the month is 84%, and we go to 4 jobs: 2 installs and 2 repairs. We complete the installs with no problems, but on the two repairs, the customers were not home and would not answer our phone calls. At the end of your shift, you only completed 50% of your jobs. The next day, at the morning meeting, the manager points out the 50% guy (you) and says, I'd better not see that from the rest of you, I had 4 other guys at 100%. What that manager doesn't understand is that those guys only had one 7-box TV order, and that one order took all day. They were lucky enough not to encounter any problems! For real, managers are lazy and ignorant about how these numbers are formed. Oh, and where we get put on performance review if we miss 5-Star, the manager always gets 5-Star and walks around with brand new free iPads and stuff. They're living the sweet life while we're constantly reprimanded for things that mean nothing to an intelligent, unselfish individual. Another aspect that absolutely disgusts me is the Customer Rules aspect, where AT&T surveys customers on how everything is doing overall, communication, and other similar factors. Sounds intelligent, right It would be, if it weren't for the fact that the survey is solely based on the premises technician. For example, AT&T calls the customer two days after you complete an install, and the customer says Oh, the shady sale people told me that Ooga Booga channel is available with U-verse (and Ooga Booga channel is an old 1950's Brazilian channel which has never aired in the United States, let alone in their native country to which they are so fond). What AT&T hears from this customer and translates to on YOUR survey is, Oh, that technician was terrible, please fire him immediately. He spit in my baby's face and peed on the carpet, what a scumbag. At your morning huddle the next day, you are wondering why your manager is giving you the stink eye. After the meeting, he says, Let me talk to you. Yesterday, you got a bad survey, and the customer did not leave a voicemail recording so we cannot appeal this. That means we cannot afford for you to affect my management 5-star month, and thus you will be serving a two day suspension so that I can get my seventh free iPad in a row. Please enjoy your temporary vacation. Oh, and if it happens one more time, since you are already on a performance plan, it will be a permanent vacation. As you're sitting there with your mouth open, shocked at the audacity and belligerence of your manager, a dark feeling comes over you. Suddenly, you realize that you should have listened to the other 30-or-so Bellsouth Technicians who warned you to leave, or not even to have bothered applying to U-verse.Long story short: Whenever AT&T takes someone over, they COMPLETELY obliterate good working systems, making them unmanageable. When in doubt, they blame the technicians who are under incompetent managers. Managers might get a talking-to by their superiors, but nothing more."

What suggestions do you have for management?

"For the love of God, look at both sides of the story. Stop focusing on percentages or facts on computer screens, and using them to make prejudiced, unfounded decisions that affect hard-working, honest people and their lives / families. Shame on any manager (lying, arrogant human being) who does the practices stated above!"

What do you like about working at AT&T?

"My unit was driven, organized, very professional, flexible, structured, dedicated and compromising. There was great integrity."

Do you have any tips for others interviewing with this company?

"Credentials are very important to this employer. Capitalize on your education and what the company will pay for to expand your personal goals and better contribute to theirs."

What don't you like about working at AT&T?

"At least in my unit, no one was ever promoted. We were unable to use the tools we were given, and clear goals were rarely set."

What suggestions do you have for management?

"Your company needed more direct leadership. Having clear and concise goals is key to a successful business."