Working at AT&T in Milwaukee, WI: 7 Employee Job Reviews by Real Employee working in Milwaukee, WI Area

"I've worked for SBC from 2002 through 2008. I would rate my experience in the telecommunication sector as a 7.8."

"AT&T provides a changing environment with great benefits."

What do you like about working at AT&T?

"I liked learning new technologies every month and solving advanced technical problems."

Do you have any tips for others interviewing with this company?

"Just be yourself and answer their questions as quickly as possible."

What don't you like about working at AT&T?

"AT&T procedures and documents would change every quater. At one point I had 6 managers in 9 months."

What suggestions do you have for management?

"There needs to be more stability for teams and managers. Changing managers every tour bid disrupts chemistry between the employer and their employees."

"Not allowed to give customers proper support."

What do you like about working at AT&T?

"Wage and benefits were good, but not worth the aggravation."

Do you have any tips for others interviewing with this company?

"Don't expect to work there very long, turnover is huge."

What don't you like about working at AT&T?

"Having to follow ridiculous computer generated text and not being allowed to solve the customer's problems."

What suggestions do you have for management?

"Listen to the people on the phones! The customers and the techs they talk to know what works."

"This company needs work."

"Numbers, numbers, numbers. AT&T is all about the numbers."

What do you like about working at AT&T?

"I got a pretty decent paycheck."

What don't you like about working at AT&T?

"Its all about the numbers and not at all about the customer. Management thinks of new and ridiculous things to pinpoint and then change their mind about. They don't care about employees so you'd better not get sick. Say goodbye to your social life because you get scheduled to work at any hour - even holidays and weekends. They're never willing to help an employee."

What suggestions do you have for management?

"Remember the concept of quality vs. quantity. It's important."

"AT&T is not a family-oriented company."

What do you like about working at AT&T?

"My coworkers, and nothing else."

Do you have any tips for others interviewing with this company?

"If you're upper management, you'll fit right in, if not, think long and hard about your decision."

What don't you like about working at AT&T?

"We were micromanaged way too much, and the metrics of our scorecards were changed too often and were error-ridden. There was no sense of ownership on the job, as upper management didn't care for individual employee. Employees are never asked for their feedback on how to improve the workplace."

What suggestions do you have for management?

"Allow for more meaningful feedback from the employees. If there is an outage or the scorecards are inaccurate, the call center employees should not have that count against them, as they have no control over these circumstances."

"The phone company has a lot of areas to improve: Customer service, employee relations, project planning, and following through on set repair dates."

What do you like about working at AT&T?

"I liked my coworkers."

Do you have any tips for others interviewing with this company?

"Be careful with what they promise you. Make sure you get everything in writing."

What don't you like about working at AT&T?

"The constant war between the union workers and management."

What suggestions do you have for management?

"Put your best efforts into making customer service come first, and then work on making employee relations better."