Working at AT&T in Houston, TX: 30 Employee Job Reviews by Real Employee working in Houston, TX Area

"I've worked for AT&T for over three years across multiple different regions in the United States. Company has great values and makes you feel part of the family. Always striving to do right by their customers and putting them first. Headquartered in Dallas Texas, employing just about 250,000 people."

"I have worked for AT&T for 5 years. I have worked hard to learn as much as I could to be a great asset to the company. My attendance and being on time was excellent. I practice excellent work ethics to get work done effective and efficiently as possible"

"Large organization with limitations in climbing up the ladder but overall a good environment to work in."

"Difficult to judge a large company from the experience I had in a small group, within a small organization. If I had to I would say I wish there was more of a unifying company culture that related to all of the disparate groups within the company. With this I believe that other things such as information organization and job responsibilities would be more clear."

"It's a very large corporate environment. I was in Business Services, at a client’s site. Company culture was very non-existent."

"Great company, great benifits"

"I have worked for AT&T for over 6 years. This company has supported my professional development and assisted with my growth as a leader. I am grateful for the opportunity I have been allotted to have such an impact on many leaders within this organization."

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"Yes, it’s a great place! Try it yourself."

"I worked for AT&T for almost 14 years and for the most part, I enjoyed working with the company. However, being a union employee at the bottom of the seniority level, I was always at risk of being moved to another position or laid off."

"Where to begin? This is a new channel, if you are considering it... RUN!!! Do not do it. The channel is plagued by horrible management. Individuals were brought over under the guise that this was a customer service channel. What a joke. 100% sales. Unattainable targets that are being increased monthly. Initially we were told there would be no cap on commission (sounds great right? Wrong!). First thing they did was cap the commission at 250%. The goals are so high now in our market only 30% of the representatives were able to even hit their goal in October, even fewer if you account for both the Gross Add and the accessory goals together. When this was brought to management's attention first it was ignored, then it was disregarded. Many of the team members are being told they have to work 6 days a week till they hit goal. Some individuals were putting in 60-80 hour work weeks as exempt employees, this is unacceptable. Zero work life balance. Let’s also discuss “dispatching” being sent to houses with drugs, customers with no social security numbers, also being dispatched during hurricanes. Management telling you to get the sales closed, regardless of the impact on the company. The dispatching tool is a work in progress as well, many times representatives would pull up to customers' houses after the technician had left. We were provided with a manual that indicated not to approach those customers, only to be told two months later that we need to be more aggressive and approach those customers as well. We were specifically told this could be considered soliciting, which, let’s be truthful here, that is what we are doing. They axed door to door only to rename it Integrated Solutions. Everything in the channel is a work in progress, I understand being flexible - but you can only bend over backwards for so long before you break. Morale on my team was at an all time low - I am chalking that up to the worst manager I have ever had the displeasure of coming across."

"This is a great company to work with. The benefits are awesome and the employees are great. I strongly recommend this company. It's easy to move up in the company. There is good job security here. You can be well trained to do the job. They are very strict on attendance and being on time. Overall a good company."

"AT&T is the worst company I ever worked for. Good concepts but horrible plant issues. Over the top enforcement of rules. My biggest issue was I didn't believe in the product, how can you compete with cable companies using the same lines that were put in when AT&T first came to Houston. U Verse is no good."

"The overall job with dealing with customers and the technology is EXCELLENT! The problem with the company is the lack of caring they have for their employees. They constantly look for something to discipline you for and write you up. 90% of the people who I worked for experienced anxiety, stress, depression, sleep disorders, and were in constant fear of losing their jobs. This is not good for morale or motivation. Also the company is divided into management and union workers."

What do you like about working at AT&T?

"I like the pay and the benefits and the time spent at work."

Do you have any tips for others interviewing with this company?

"Please, if you do go in and apply, ask a lot of questions about this job."

What don't you like about working at AT&T?

"To me everyone that works for the company is treated like a number."

What suggestions do you have for management?

"Stop treating people like a number and the turnover rate would not look like it is."