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Industry: Telecommunications · HQ: Dallas, TX · https://www.att.com

Working at AT&T in Brecksville, OH: 3 Employee Job Reviews by Real Employee working in Brecksville, OH Area

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On average, employees in Brecksville, OH at AT&T give their company a 3.2 rating out of 5.0 based on 3, whereas overall Average Rating of AT&T is 4.0 out of 5.0 based on 3624 AT&T Review Ratings. The happiest AT&T employees in Brecksville, OH are Customer Service Representatives submitting an average rating of 4.2 and Technical Writers with a rating of 4.0.

31%
45%
19%
5%
1%
4.0
Average Rating
(based on 2582 AT&T Review Ratings)

Ratings by Category

Company Culture
3.8
Growth Opportunities
3.5
People You Work With
4.4
Person You Work For
4.2
Rewards You Receive
3.9
Support You Get
4.0
Way You Work
4.1
Work Setting
4.0
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Major Account Manager
"Excellent employer offering the best training in the industry, lots of support, a fair salary in a challenging and evolving environment."
Posted 15 years ago in Dallas, TX

Working at AT&T in Brecksville, OH: 3 Employee Reviews

Technician
in Brecksville, OH

"I've been working for the company a little over a year. As a female I'm a bit of an oddity for the position, so it's possible my experience is a bit different. The benefits are decent, along with the pay. You don't really need to come into the company with any prior experience. They have paid training which is nice, however the training is a bit of a joke so you don't really have a clue until you're out in the field. Once out in the field the job in the companies eyes is all numbers. You're expected to be at a certain percentage in all the categories which is typically high 90s or over 100% because to them that's average. You get a set time for each job, but they don't factor in when you run into issues, certain types of customers, there's no individual looking at jobs besides how long they expect it to take you. Techs are constantly being written up for minuscule things, probably because the rules seem to change every other week. And God forbid you're on 2nd shift, you will never see a manager, never hear about the new rules or get to have meetings to hear about the new rules/things happening, you just have to be very reliant off of other techs for information. Actually using benefits such as sick days is also a pain in the ass. If you use a sick day, you automatically have to apply for FMLA, if you don't apply OR your FMLA is denied you then get written up. If you're a woman, please pray you don't get pregnant. If so then you may be placed on disability for the entire duration of your pregnancy. My area no longer offers light duty, so I've been put on disability, as long as it gets approved. So I will be making minimum wage, and then after taxes, my health insurance, bills and rent: I'll have basic living money along with trying to save up and prepare for the up coming baby. The company swears they care about their employees but in reality all we are is numbers. They don't care about you personally or their customers, just the money they take in."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Customer Service Representative
in Brecksville, OH

"Working with AT&T was a very big waste of time."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3.2 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 4 / 5

Company-Industry Rating Comparison

4.0
AT&T (3624)
4.5 Highest Rated in this Industry is Adtech (8)
2.2 Lowest Rated in this Industry is Blue Fountain Media (8)
3.8 Average of All Companies in this Industry (13,152)
Technical Writer
in Brecksville, OH

"This seems to be a male-dominated work environment."

Person You Work For 3.8 / 5 People You Work With 4.2 / 5 Work Setting 2.4 / 5
Support You Get 3.9 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1.7 / 5
Company Culture 4.2 / 5 Way You Work 2.4 / 5

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