Working at AT&T in Little Rock, AR: 7 Employee Job Reviews by Real Employee working in Little Rock, AR Area

"This is the worst job i've had in 25 years. First the recruiter will LIE to get you to take the job telling you it is customer service and it is really RETENTION which means after the customer has been angered by a few people in a third world call center they then get transferred to you! They also lie about the hours you will be working, you will not get out of a 12-9 shift including both weekend nights for many years and they will put mandatory overtime on top of that. You are measured on metrics which are impossible to attain. Angry customers are transferred to you when they request to cancel, and most of them have called to cancel previously on more than one occasion but the agents tell them they are canceled without actually canceling them because that would hurt their metrics. You are supposed to convince them not to cancel and then sell them direct tv on top of that! And it doesn't matter if someone died, you are still supposed to convince them to not only keep the line but also change to a higher priced plan and then sell them direct tv I guess so they and the good Lord can enjoy some phones they were price gouged on while watching satellite tv from heaven.You are made to work up to 4 hours at a time without a break not being able to leave your desk with back to back phone calls with angry customers cussing you out. The managers also are rude and demeaning and cuss you out. You will come in to see an email from the guy that runs the place every morning telling you what a rotten___ you all are. Your training will consist of 3 weeks sitting in a classroom with a person telling you to go dig around in the company info system and figure out what you need to learn on your own and you are then dumped out onto the floor and called stupid for what you don't know that you were never trained on. If you count on your paycheck, you are not going to get it, they will tell you they made a "mistake" so could not direct deposit but hey, no problem, they will mail it in 3 weeks."

"I worked for AT&T from October 2009 through June 2014. While my customers appreciated me and I was very good at researching accounts and resolving issues, the company did not like that I was open and honest with my coworkers about the stresses of the job. I felt it was important to be supportive of coworkers because it is a very high stress job."

"Long hours (working 8 am until 9 or 10 pm during the summer months), low pay (I started around $13/hr), hostile work environments (hot attics in summer, working outside in freezing rain in the winter) being forced to leave your home and family for months at a time to be loaned out to places you don't want to be. Zero respect for you as a person. Forget about having a personal life because you won't have time for family, friends or anything else."

"AT&T has no concern for others."

What do you like about working at AT&T?

"I like the benefits at AT&T."

What don't you like about working at AT&T?

"A lot of things."

What suggestions do you have for management?

"Do a better job."

What do you like about working at AT&T?

"Steady employment, good benefits."

Do you have any tips for others interviewing with this company?

"Be a people pleaser at all times. Ask about every expectation, including career paths."

What don't you like about working at AT&T?

"Too much pressure from management to blow off customers without resolving all their issues on one call. Management was mostly unavailable to take escalations, and some openly resented taking valid ones.The addition of multiple requirements (per call) over the years made it impossible to meet management's statistical expectations and unrealistic goals."

What suggestions do you have for management?

"Emphasize one-call, final resolution of customer issues (rather than just building more call centers to handle the increased call volumes)."

"You're required to meet a minimum goal each month."

What do you like about working at AT&T?

"The environment is very welcoming."

Do you have any tips for others interviewing with this company?

"If you're always on time and don't have a personal life, this job is for you."

What don't you like about working at AT&T?

"Management implies that you will lose your job if you don't make monthly goals. Also, there are too many trainings you have to complete."

What suggestions do you have for management?

"Treat your employees with decency. They matter just as much as your customers do."

"Hard work and dedication pay off in the long run."

What do you like about working at AT&T?

"You can obtain a lot of invaluable skills for success."

What don't you like about working at AT&T?

"Growth potential."

What suggestions do you have for management?

"I would suggest that the company needs to promote more from within."