AT&T Employee Job Reviews in the United States

"Great place to work! Wonderful culture and lots of opportunity to grow within the business!"

"I've been with for AT&T for 9 years and have had the privilege of working at the extreme cutting edge of the wireless industry. The organization in which I work within AT&T, and my other roles in the years prior to joining AT&T, have allowed me the opportunity to gain valuable experience in customer interface and support with respect to technology solutions deployment."

"I worked for AT&T for almost 14 years and for the most part, I enjoyed working with the company. However, being a union employee at the bottom of the seniority level, I was always at risk of being moved to another position or laid off."

"Decent company but no communication and no process"

"Good company, but compensation could be better."

"It's a good place to work and learn!"

"Gained more knowledge as per framework developer"

"Hi there, I am looking for Full time QA engineer job."

"Awesome pay, hours aren’t ideal for single parents"

"Good company. Just headed in a different direction"

"Sad, AT&T treats us as we are items that have no right to have any life. Went from no work to do much I am hours late to every install"

"This is the worst job i've had in 25 years. First the recruiter will LIE to get you to take the job telling you it is customer service and it is really RETENTION which means after the customer has been angered by a few people in a third world call center they then get transferred to you! They also lie about the hours you will be working, you will not get out of a 12-9 shift including both weekend nights for many years and they will put mandatory overtime on top of that. You are measured on metrics which are impossible to attain. Angry customers are transferred to you when they request to cancel, and most of them have called to cancel previously on more than one occasion but the agents tell them they are canceled without actually canceling them because that would hurt their metrics. You are supposed to convince them not to cancel and then sell them direct tv on top of that! And it doesn't matter if someone died, you are still supposed to convince them to not only keep the line but also change to a higher priced plan and then sell them direct tv I guess so they and the good Lord can enjoy some phones they were price gouged on while watching satellite tv from heaven.You are made to work up to 4 hours at a time without a break not being able to leave your desk with back to back phone calls with angry customers cussing you out. The managers also are rude and demeaning and cuss you out. You will come in to see an email from the guy that runs the place every morning telling you what a rotten___ you all are. Your training will consist of 3 weeks sitting in a classroom with a person telling you to go dig around in the company info system and figure out what you need to learn on your own and you are then dumped out onto the floor and called stupid for what you don't know that you were never trained on. If you count on your paycheck, you are not going to get it, they will tell you they made a "mistake" so could not direct deposit but hey, no problem, they will mail it in 3 weeks."

"Poor management, nobody seems to know what is going on. Management shows you how to cheat this system to just get by and keep them out of trouble with the even higher management. Occasionally you will get assigned special projects such as reporting and documenting who you think might be here illegally from jobs you are assigned. Why? Not sure if management is just messing with you or if they are serious. Overall poor management that does not know what they are doing. It is rewarding between you and the customer depending on what type of work ethic and job you do."

"Where to begin? This is a new channel, if you are considering it... RUN!!! Do not do it. The channel is plagued by horrible management. Individuals were brought over under the guise that this was a customer service channel. What a joke. 100% sales. Unattainable targets that are being increased monthly. Initially we were told there would be no cap on commission (sounds great right? Wrong!). First thing they did was cap the commission at 250%. The goals are so high now in our market only 30% of the representatives were able to even hit their goal in October, even fewer if you account for both the Gross Add and the accessory goals together. When this was brought to management's attention first it was ignored, then it was disregarded. Many of the team members are being told they have to work 6 days a week till they hit goal. Some individuals were putting in 60-80 hour work weeks as exempt employees, this is unacceptable. Zero work life balance. Let’s also discuss “dispatching” being sent to houses with drugs, customers with no social security numbers, also being dispatched during hurricanes. Management telling you to get the sales closed, regardless of the impact on the company. The dispatching tool is a work in progress as well, many times representatives would pull up to customers' houses after the technician had left. We were provided with a manual that indicated not to approach those customers, only to be told two months later that we need to be more aggressive and approach those customers as well. We were specifically told this could be considered soliciting, which, let’s be truthful here, that is what we are doing. They axed door to door only to rename it Integrated Solutions. Everything in the channel is a work in progress, I understand being flexible - but you can only bend over backwards for so long before you break. Morale on my team was at an all time low - I am chalking that up to the worst manager I have ever had the displeasure of coming across."

"No work/home life balance, no incentives to do better, AT&T only cares about bottom line, no real leaders, just dictators yelling at you, empty and broken promises. Awful company who only cares about lining the executives' pockets instead of doing more for their employees. This business model will fail in the long run as your employee morale continues to decline. Can never take time off and forbid any holiday time off ever. Also, any training is awful! Do not work here if you want to see your family and constantly be told you aren't good enough, along with never making a decent paycheck. Not even the benefits are good."