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Industry: Telecommunications · HQ: Dallas, TX · https://www.att.com

Working at AT&T in Middleburg, FL: 3 Employee Job Reviews by Real Employee working in Middleburg, FL Area

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On average, employees in Middleburg, FL at AT&T give their company a 1.1 rating out of 5.0 based on 3, whereas overall Average Rating of AT&T is 4.0 out of 5.0 based on 3624 AT&T Review Ratings. The happiest AT&T employees in Middleburg, FL are Customer Service Agents submitting an average rating of 2.6 and Customer Service Associates with a rating of 1.6.

31%
45%
19%
5%
1%
4.0
Average Rating
(based on 2582 AT&T Review Ratings)

Ratings by Category

Company Culture
3.8
Growth Opportunities
3.5
People You Work With
4.4
Person You Work For
4.2
Rewards You Receive
3.9
Support You Get
4.0
Way You Work
4.1
Work Setting
4.0
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Major Account Manager
"Excellent employer offering the best training in the industry, lots of support, a fair salary in a challenging and evolving environment."
Posted 15 years ago in Dallas, TX

Working at AT&T in Middleburg, FL: 3 Employee Reviews

Customer Service Agent
in Middleburg, FL

What do you like about working at AT&T?

"The best things about AT&T are the people that I work with and the opportunity to help customers."

Do you have any tips for others interviewing with this company?

"If you like to be micromanaged, be unappreciated, have no job growth, or face unreasonable expectations, this is the job for you. Otherwise, run while you still can."

What don't you like about working at AT&T?

"The company has no clear focus for customer satisfaction. There are unreasonable metrics at work that bind agents' hands while helping customers. Interdepartmental cooperation is non-existent, and upper management is way out of touch with reality."

What suggestions do you have for management?

"If I were a manager, I'd make sure that the front-line employees are listened to and that real tools and metrics are developed to help satisfy the customers."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Customer Service Associate
in Middleburg, FL

What do you like about working at AT&T?

"Helping customers and the people I work with is a great way to keep my mind active."

Do you have any tips for others interviewing with this company?

"Run while you still can. If you want no growth potential, poor pay and micromanagement, this might be the place for you."

What don't you like about working at AT&T?

"The corporate culture is terrible! Morale is very low, metrics to meet are unrealistic, the pay is poor, and there is no upward growth."

What suggestions do you have for management?

"Employ metrics that are truly geared at the customer, be more in-tune with employees and what it really takes to do the job, and upgrade the ethics in how customers and employees are treated."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5

Company-Industry Rating Comparison

4.0
AT&T (3624)
4.5 Highest Rated in this Industry is Adtech (8)
2.2 Lowest Rated in this Industry is Blue Fountain Media (8)
3.8 Average of All Companies in this Industry (13,152)
Communications Specialist
in Middleburg, FL

"Great! But the sales were very slow down there, not too many customers with jobs anymore."

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