AT&T Employee Reviews for Customer Service Specialist

"AT&T can be a good company to work for some and many succeed and move on to management and then even further from there. My personal experience is different from everyone else’s. However I can see that our morals and values do not match and ultimately I had to separate from the company."

"I worked for AT&T from October 2009 through June 2014. While my customers appreciated me and I was very good at researching accounts and resolving issues, the company did not like that I was open and honest with my coworkers about the stresses of the job. I felt it was important to be supportive of coworkers because it is a very high stress job."

"This is a great company to work with. The benefits are awesome and the employees are great. I strongly recommend this company. It's easy to move up in the company. There is good job security here. You can be well trained to do the job. They are very strict on attendance and being on time. Overall a good company."

"I have been working for almost 7 years, assisting customers to resolve their technical issues with their computers and their cellphones. Customer service is a position that has to be done with a lot of patience and also is required for the customer support agent to understand customer situation and do whatever he/she can to resolve the issue. At AT&T our primary job was to resolve customer's issues and offer an excellent service at the same time."