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Convergys Employee Job Reviews in the United States

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25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Customer Service Representative

"This is, by far, the worst place I've ever worked. POOR MANAGEMENT!"

What do you like about working at Convergys?

"The only good thing about working here was the money. Every three weeks you got a commission which, often, was pretty big (the biggest I got was $880 on top of my paycheck.)"

Do you have any tips for others interviewing with this company?

"Don't worry about the interview. The turnover rate there is so high (so many people quit) that they're are (literally) always hiring."

What don't you like about working at Convergys?

"The management here was just chaotic and trying to put time off was just way harder than it needed to be."

What suggestions do you have for management?

"Break management up! The site that I was at have over 900 people working for there and only 10 managers. That's not enough. Break it down even more so that the managers (not team leaders) are more in tuned with their employees."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Customer Service Representative

"Loss of pay from system issue"

What do you like about working at Convergys?

"It is great to have the option to work from my home."

Do you have any tips for others interviewing with this company?

"If you have previous experience with working from home or working in a call center you should do just fine."

What don't you like about working at Convergys?

"I have had countless issues with the systems that they use causing me to miss work and not be paid for this time. Since it is based off what the tech support says as far as if it is your system or the company's systems."

What suggestions do you have for management?

"A great amount of evaluation of the systems and how tech support resolves issues and having the amount of time it takes for resolving things needs to be done."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 4 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Senior Analyst

What do you like about working at Convergys?

"Support from seniors, and quality of work. It's always good to be at the center of circle."

Do you have any tips for others interviewing with this company?

"Be confident and exact (point to point) while answering questions."

What don't you like about working at Convergys?

"Nothing as such. It's always good being here. Perfect and great."

What suggestions do you have for management?

"It's good working with them. Very supportive and helpful..."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Representative

What do you like about working at Convergys?

"Helping customers resolve their issues with billing, internet access and scheduling problems"

Do you have any tips for others interviewing with this company?

"Use this job as a paid position while seeking work elsewhere at a different company."

What don't you like about working at Convergys?

"We are so quota and statistic driven, not customer driven, always just one phone call away from being terminated."

What suggestions do you have for management?

"I would make the rep areas more soundproof so reps and customers can better hear each other. I would put more emphasis on quality than sales quotas. I would pay employees more."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Technical Trainer

"Good Experiance on a project basis"

What do you like about working at Convergys?

"The most impressive thing about them is thier international footprint."

Do you have any tips for others interviewing with this company?

"This is a great company to start at the boittom of and get experinace."

What don't you like about working at Convergys?

"The Company struggles in internal communication and planning between clients and management."

What suggestions do you have for management?

"Focus on improivimg moral and opportunity and you will see better results."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
CSR

What do you like about working at Convergys?

"Able to Work at Home, so didn't have the gas, wear and tear on car, and clothes expenses"

Do you have any tips for others interviewing with this company?

"Only chose $30,000 - $40,000 because it was the lowest - try more like $15,000 or less."

What don't you like about working at Convergys?

"No or very little support, more stats related than customer service related. Didn't want to deal with issue to resolution (i.e. app errors, updating needed tools during working hours, no consequences for tech support that messed up computers)"

What suggestions do you have for management?

"I would actually live up to the promises of flexible schedules and better training."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Team Manager

What do you like about working at Convergys?

"I loved my employee's... I loved motivating, and helping them achieve their goals."

Do you have any tips for others interviewing with this company?

"Be respectful, when your offered something take at least water. People like to be of service."

What don't you like about working at Convergys?

"I didn't like how they treated their employee's. They wanted me to fire people, without a valid reason. Their overturn was 90%. They had a hard time keeping employee's because they were un-flexable and over demanding. It was a hostile environment. I often found workers crying in the bathroom, because they were constantly being threatened.. The HR department, was more concerned with covering their own end, then caring for the needs of the employees."

What suggestions do you have for management?

"Respect your employee's and they will be loyal to you. Fear only gets them to do what they have to do to survive. Treat them like they are valued and they will give you all they got with a smile on their face."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5
Customer Service Representative

What do you like about working at Convergys?

"The management was terrible!!! They had no idea what they were doing."

Do you have any tips for others interviewing with this company?

"If they tell you anything good they are lying to you."

What don't you like about working at Convergys?

"The management was terrible, and they only promoted their friends. They always gave the minimum raise (ten cents) each time they gave them out."

What suggestions do you have for management?

"Treat people with respect and promote the right people. I would also make team leaders take a class on treating people better."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Network Technician

What do you like about working at Convergys?

"My schedule and my boss are flexible when it comes to what time my day starts."

Do you have any tips for others interviewing with this company?

"I hopeyou don't plan on any type of advancement anytime soon."

What don't you like about working at Convergys?

"There are no opportunities to advance and it seems that all the jobs that I do qualify for are being sent overseas."

What suggestions do you have for management?

"I would stop outsourcing and attempt to give my workers a raise or at least raise the cost of living."

Person You Work For 3 / 5 People You Work With 1 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Senior IT Manager

"Amazing experience that provided job satisfaction and growth opportunities"

What do you like about working at Convergys?

"Job satisfaction and the work I do has impact to the bigger scheme of things."

Do you have any tips for others interviewing with this company?

"good luck with their job search. I do not understand the purpose of this question"

What don't you like about working at Convergys?

"maintaining status quo, and living with the problems for long"

What suggestions do you have for management?

"change apporpriately and timely so as to keep up with the changing trends in the market"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Biller

"not what I expected."

What do you like about working at Convergys?

"The people I work with, not management thats pretty much it.."

Do you have any tips for others interviewing with this company?

"all I have to say is they are fake, and you will probably quit within a few months or less"

What don't you like about working at Convergys?

"theres too much to put on here..were stuck in cubes not treated fairly sent home if we dont make sales goals. YOU NEVER GET HELP WHEN YOU NEED IT"

What suggestions do you have for management?

"Fix your facility. put in suggestions, read the reviews on here."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Customer Service Representative

"It lets me work with computers."

What do you like about working at Convergys?

"The people I work with. They are good leaders and workers."

Do you have any tips for others interviewing with this company?

"Have a good work background and good computer experience and you'll be fine."

What don't you like about working at Convergys?

"The building and the overall lack of care towards workers."

What suggestions do you have for management?

"Better team leaders or more opportunity to move up in the company."

Person You Work For 4 / 5 People You Work With 2 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Senior Manager

"I've managed several areas and enjoyed the diversity of environments."

What do you like about working at Convergys?

"I have a great deal of freedom and latitude to manage my teams."

Do you have any tips for others interviewing with this company?

"Make sure you view yourself as a product, continue to better yourself, know your differentiators, and market yourself well."

What don't you like about working at Convergys?

"The economic situation is challenging which presents limited opportunity for career growth."

What suggestions do you have for management?

"I've provided my leadership with suggestions and feel they are being acted upon."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Supervisor

"Very nice place to work love the management and love the environment."

What do you like about working at Convergys?

"Great opportunities to advance and great people that I work with."

Do you have any tips for others interviewing with this company?

"As long as you know what you are doing you will be fine."

What don't you like about working at Convergys?

"I don't like that once you get a salary position that you lose most of your benefits."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Technical Support Representative

"Tech support of phone, tv and internet issues of customers, upgrade of products"

What do you like about working at Convergys?

"I like the rotating shift schedules, the colleagues, the supervisors and the nature of the job as I am inclined to customer service."

Do you have any tips for others interviewing with this company?

"The applicant must be committed to customer service and issue resolution and should be conscious with time management and reliability."

What don't you like about working at Convergys?

"Metrics are too often updated as required by the client so there is a need to adjust frequently to the style of service delivered."

What suggestions do you have for management?

"There really is nothing that management can do since it is a client requirement so there is a need for consideration just in case metrics would drop because of the adjustment."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Convergys Reviews FAQs

Is Convergys a good company to work for?

Convergys has an overall rating of 3.5 Average Rating out of 5, based on over 159 Convergys Review Ratings left anonymously by Convergys employees, which is 10% lower than the average rating for all companies on CareerBliss. 84% of employees would recommend working at Convergys.

Does Convergys pay their employees well?

Convergys employees earn $28,000 annually on average, or $13 per hour, which is 58% lower than the national salary average of $66,000 per year. 38 Convergys employees have shared their salaries on CareerBliss. Find Convergys Salaries by Job Title.

How satisfied are employees working at Convergys?

84% of employees would recommend working at Convergys with the overall rating of 3.5 out of 5. Employees also rated Convergys 3.3 out of 5 for Company Culture, 3.2 for Rewards You Receive, 3.1 for Growth Opportunities and 3.5 for support you get.

What are the pros and cons of working at Convergys?

According to reviews on CareerBliss, employees commonly rated the pros of working at Convergys to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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