"I worked with Convergys for many years. When Concentrix took over there was a massive shift in the work environment and not for the better. With half of the IT staff eliminated they are now looking to refill the positions they vacated just a year ago."
"First off, you need to be fully aware that this is unstable job. Starting from day one, team leads and managers will be too nice to you. Couple weeks or so, things will be way too different, expect unfair treatment, you will be threatened to be terminated every once in a while. You will be treated as a tool they own and use however and whenever they want. Expect to be working weekends, and night shift, you are just a tool to them. They don’t care if you do 99% good job, they will only focus on the 1% that you missed and punch you for it. Only team leaders and their “close friends” can do whatever they want, totally unfair treatment should be expected. team leaders and their “close friends” go out to smoke, and you are expected to stay and take calls for hours, the moment you go to the bathroom, they will start looking for you. If the team leaders know that you complained to a manager, they will be harder on you, be careful about this TLS will take it serious. At least 7 people out of 15 will quit while in training, I guess that is enough indication, and people will start looking and applying for jobs from day one. This job was absolutely the worst ever in my experience."
"If you just need work, they will hire literally just about anyone. In fact they may hire your drug dealer from a ghetto neighborhood in East Tampa who dresses and acts the same way at work as on the street corner. No kidding. They trash the parking lot daily in the most horrific way. They hired probably more than 2000 people in the two years I worked there, and their turnover is likely 90% over a year. They fire someone everyday, but most just disappear. You can't blame them either. Nearly everyone hates their jobs, and the management is by and large inept and guided by favoritism. It is entry level, dead end work."
"I have worked for three different call centers in my career. Convergys is by far the worst managed of the three. Their system is sub par. Their so called "Agent Answer Center" is not user friendly and provides little if any information. Your schedule is NEVER consistent. You can never plan any kind of life. The coaches and team leads run up and down the aisles shouting, trying to pump you up while you're struggling to hear your caller. The System is always freezing up or going down and you're just expected to "handle the call." Floor help is basically non-existent. While on the surface it appears to be a bit laid back, most of the time it is back to back phone calls with a heavy amount of callers waiting on hold for up to a half hour due to improper staffing. Breaks and lunch break are bare minimum and most days, you have to have someone "fix" it because they have scheduled you up to 4 hours without a break, They have about a 23% turnover rate and try and convince you that this is the BEST place to work for. It's not the worst place I have ever worked for but far from the best. I would not recommend it to anyone."
"1. It took two months before I FINALLY got 'hired'. 2. I was working a 20 an hour a week minimum wage job when I got 'hired' by Convergys, so naturally I left that job to start a 40 an hour a week job at $9.00 an hour. 3. I was TOLD that I was hired and everything was set for me to begin training on Monday August 26th at 11 AM EST. At 10:40 AM EST, I receive a phone call telling me that they are pulling me from the class because my background check still hadn't come back yet. They waited until the last possible minute to do this to me. I completely lost it and told them off and let them know exactly how unprofessional I thought it was that they tell me I am hired and give me a start date only to take it away from me the very day I am supposed to begin training. The 'recruiter' tells me that it would be three weeks before they could reassign me. THREE WEEKS! I am now unemployed and have to wait another three freaking weeks to start 'training'. I got angry and hung up on her. After cooling off a while, I sent her an email apologizing and explained my situation to them. 3. The next day (Tuesday August 25th) I receive an email telling me that I am set to begin training today (August 26th). I got excited and thought my apology was accepted and everything was good to go. So I login and sit through the 'roll call' only to be one of eight people whose name wasn't called. I was then told to leave the room and that one of the trainers would call me within fifteen minutes to let me know what was going on. TWO HOURS LATER I get a phone call from the same woman I spoke with on Monday. She tells me that I will NOT be allowed to work at all for Convergys because I had a bad attitude. She also claimed that I stated I was no longer interested which was a blatant lie. I NEVER said that. I NEEDED this job!!! So tell me what kind of 'company' tells someone they are hired and encourages them to quit their current job so they can start this one? Steer CLEAR!!!"
"Be prepared to be lied to as soon as you walk in the HR doors. They’ll say anything to get you in. They’ll lie about the actual job, bonuses, even the hours. Training will be fun because thanks to AT&T in the building and their anti-paper policy, you won’t be able to take notes even if it’s for another project. Oh and if you do work for AT&T, good luck with that because they seem to take every effort to cripple any attempts to actually help a customer who calls in for technical support."
"I worked at Convergys over one year... you may as well walk out or just never go back if you're pregnant, sick or go to school. They will not work with you at all. They pretend to give you a set schedule and say they're going to fix your points. They never do. They are very horrible to work with. I only stayed bc I wanted them to fire me so they could not lie on me. They change things every day. If you have children you may as well kiss them goodnight for the rest of the day bc your schedule is all over the place. They add extra hours at anytime and you have to wait just to see if you can get days off and not only that if you get sick at work and they don't have volunteer to go home (vgh) they will not send you home. They can care less about you. As long as you're working they will pretend to be your friend. None of them are your friend and I sure did not go work there to make any. I would not recommend this job unless you don't want a life."
"I've worked for Convergys 2 months and really haven't been challenged or learnt anything that I can use."
"I have worked for Convergys since January 2013. I have enjoyed working here due to the amount of knowledge I have received from my current position. It will surely help me in my future endeavors and I feel confident about myself."
"In many ways, a good place to work for, especially in a role beyond that of an entry-level agent. The pay is decent, people tend to be friendly and the expectations are low. However, it is very much a place where people are just working to collect a check. Very frustrating for anyone that is extremely motivated and looking for career growth. You'll likely get stuck in your role for 5-10 years, the whole time dealing with lackluster and lazy management that makes stupid and rash decisions. If you are looking for a job that is just a "job", and pays the bills, then you'll be fine. If you have any hopes or ambitions beyond that, look elsewhere."
"I liked working at that company. It was really a good place to learn a lot of stuff, as it is a large company we have a lot of chances to learn various tasks. It makes the individual more productive in various ways, technically and socially too."
"A decent job, but has few opportunities for progressing one's career. Work with people from all over the world, and a wide variety of situations."
"Overall, the company is a decent company, however the compensation does not match the amount of work put in."
"Nothing to say. I have been here for some time now and the pay is horrible. I do more work here just because I am in Dominican Republic and get paid as if it was part time. I put almost 10 hours a day of work and get paid for like an hour of work."
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