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Working at Convergys in Lake Mary, FL: 20 Employee Job Reviews by Real Employee working in Lake Mary, FL Area

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On average, employees in Lake Mary, FL at Convergys give their company a 3.7 rating out of 5.0 based on 20, whereas overall Average Rating of Convergys is 3.5 out of 5.0 based on 257 Convergys Review Ratings. The happiest Convergys employees in Lake Mary, FL are Customer Service Representatives submitting an average rating of 3.2 and Senior Systems Analysts with a rating of 4.2.

25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Working at Convergys in Lake Mary, FL: 20 Employee Reviews

Convergys Employee

"I worked with Convergys for many years. When Concentrix took over there was a massive shift in the work environment and not for the better. With half of the IT staff eliminated they are now looking to refill the positions they vacated just a year ago."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 2 / 5
Senior Technical Advisor

"Working with Convergys, for the Apple Computer Account has been a wonderful experience."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5

Company-Industry Rating Comparison

3.5
Convergys (257)

4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,863)
Technical Support Specialist

"I have worked with Convergys for seven months, it has proved to be a strong company that practices diversity better than most."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Network Administrator

"Challenging place to work. Company only worried about the bottom line."

What do you like about working at Convergys?

"The challenges of doing more with less, few tools and resources, poor peforming support systems do make for personal skill building. I like the creativity that must be brought to the table to get the job done."

Do you have any tips for others interviewing with this company?

"They will give you a good job. There is room for promotion, depending on where you start. Be wary of the layoffs and sellouts. Do not expect a long career."

What don't you like about working at Convergys?

"It was difficult performing in front of customers. After a deal was sold, most would bring a technical team of 10, 20, 30 or more to the table. We did it with only a few individuals and that became embarrasing."

What suggestions do you have for management?

"Consider not outsourcing everything overseas. Give people some kind of career path. Find an identity for cvg and stick too it."

Person You Work For 2 / 5 People You Work With 2 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Account Manager

What do you like about working at Convergys?

"Unlimited overtime. Employees were empowered to provide the highest level of customer service and given rewards for great customer ratings."

Do you have any tips for others interviewing with this company?

"Have strong communication skills, great customer service, and sales experience."

What don't you like about working at Convergys?

"Some leadership didn't have proper training, therefore, was unable to assist in difficult situations with customers."

What suggestions do you have for management?

"The team leads should have proper training in leadership. Most of the team leads were unprofessional."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Senior IT Manager

"Amazing experience that provided job satisfaction and growth opportunities"

What do you like about working at Convergys?

"Job satisfaction and the work I do has impact to the bigger scheme of things."

Do you have any tips for others interviewing with this company?

"good luck with their job search. I do not understand the purpose of this question"

What don't you like about working at Convergys?

"maintaining status quo, and living with the problems for long"

What suggestions do you have for management?

"change apporpriately and timely so as to keep up with the changing trends in the market"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Representative

"It lets me work with computers."

What do you like about working at Convergys?

"The people I work with. They are good leaders and workers."

Do you have any tips for others interviewing with this company?

"Have a good work background and good computer experience and you'll be fine."

What don't you like about working at Convergys?

"The building and the overall lack of care towards workers."

What suggestions do you have for management?

"Better team leaders or more opportunity to move up in the company."

Person You Work For 4 / 5 People You Work With 2 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Senior Systems Analyst
People You Work With 5 / 5 Work Setting 4 / 5 Rewards You Receive 4.1 / 5
Growth Opportunities 4 / 5 Company Culture 4.1 / 5 Way You Work 5 / 5
IT Intern
Person You Work For 3 / 5 People You Work With 2.7 / 5 Work Setting 2.7 / 5
Support You Get 3.9 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 2.5 / 5
Company Culture 2.4 / 5 Way You Work 3 / 5
Manager
Person You Work For 4.8 / 5 People You Work With 4.8 / 5 Work Setting 4.8 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.8 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.9 / 5 Way You Work 4.9 / 5
Senior Product Line Manager
Person You Work For 4 / 5 People You Work With 3.8 / 5 Work Setting 4.1 / 5
Support You Get 3.6 / 5 Rewards You Receive 3.5 / 5 Growth Opportunities 3.3 / 5
Company Culture 2.9 / 5 Way You Work 3.7 / 5
Customer Service Representative
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3.5 / 5
Company Culture 3.5 / 5 Way You Work 5 / 5
Senior Systems Analyst
Person You Work For 4 / 5 People You Work With 4.5 / 5 Work Setting 3.6 / 5
Support You Get 3.8 / 5 Rewards You Receive 4.2 / 5 Growth Opportunities 3.6 / 5
Company Culture 3.9 / 5 Way You Work 4 / 5
Senior Systems Analyst
Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Senior Systems Analyst
Person You Work For 4.8 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.7 / 5 Way You Work 4.9 / 5

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