We've calculated that the average salary at Convergys is $28K based on 2,610 user-submitted salaries
A total of 256 Convergys employees gave Convergys an average happiness rating of 3.5 out of 5.0.
1.51. It took two months before I FINALLY got 'hired'.
2. I was working a 20 an hour a week minimum wage job when I got 'hired' by Convergys, so naturally I left that job to start a 40 an hour a week job at $9.00 an hour.
3. I was TOLD that I was hired and everything was set for me to begin training on Monday August 26th at 11 AM EST. At 10:40 AM EST, I receive a phone call telling me that they are pulling me from the class because my background check still hadn't come back yet. They waited until the last possible minute to do this to me. I completely lost it and told them off and let them know exactly how unprofessional I thought it was that they tell me I am hired and give me a start date only to take it away from me the very day I am supposed to begin training. The 'recruiter' tells me that it would be three weeks before they could reassign me. THREE WEEKS! I am now unemployed and have to wait another three freaking weeks to start 'training'. I got angry and hung up on her. After cooling off a while, I sent her an email apologizing and explained my situation to them.
3. The next day (Tuesday August 25th) I receive an email telling me that I am set to begin training today (August 26th). I got excited and thought my apology was accepted and everything was good to go. So I login and sit through the 'roll call' only to be one of eight people whose name wasn't called. I was then told to leave the room and that one of the trainers would call me within fifteen minutes to let me know what was going on. TWO HOURS LATER I get a phone call from the same woman I spoke with on Monday. She tells me that I will NOT be allowed to work at all for Convergys because I had a bad attitude. She also claimed that I stated I was no longer interested which was a blatant lie. I NEVER said that. I NEEDED this job!!!
So tell me what kind of 'company' tells someone they are hired and encourages them to quit their current job so they can start this one? Steer CLEAR!!!
2.1I have worked for three different call centers in my career. Convergys is by far the worst managed of the three. Their system is sub par. Their so called "Agent Answer Center" is not user friendly and provides little if any information. Your schedule is NEVER consistent. You can never plan any kind of life. The coaches and team leads run up and down the aisles shouting, trying to pump you up while you're struggling to hear your caller. The System is always freezing up or going down and you're just expected to "handle the call." Floor help is basically non-existent. While on the surface it appears to be a bit laid back, most of the time it is back to back phone calls with a heavy amount of callers waiting on hold for up to a half hour due to improper staffing. Breaks and lunch break are bare minimum and most days, you have to have someone "fix" it because they have scheduled you up to 4 hours without a break, They have about a 23% turnover rate and try and convince you that this is the BEST place to work for. It's not the worst place I have ever worked for but far from the best. I would not recommend it to anyone.
1First off, you need to be fully aware that this is unstable job. Starting from day one, team leads and managers will be too nice to you. Couple weeks or so, things will be way too different, expect unfair treatment, you will be threatened to be terminated every once in a while. You will be treated as a tool they own and use however and whenever they want. Expect to be working weekends, and night shift, you are just a tool to them. They don’t care if you do 99% good job, they will only focus on the 1% that you missed and punch you for it.
Only team leaders and their “close friends” can do whatever they want, totally unfair treatment should be expected. team leaders and their “close friends” go out to smoke, and you are expected to stay and take calls for hours, the moment you go to the bathroom, they will start looking for you. If the team leaders know that you complained to a manager, they will be harder on you, be careful about this TLS will take it serious.
At least 7 people out of 15 will quit while in training, I guess that is enough indication, and people will start looking and applying for jobs from day one. This job was absolutely the worst ever in my experience.
Convergys Careers & Info
Convergys is a major public customer and information management, outsourcing, consulting, and professional services company founded in 1998. The company has about 68 locations with over 70,000 employees. They are headquartered in Cincinnati, Ohio and their locations are global. The company focuses on providing management solutions for large and small companies.
Their revenue in 2010 was $2.2 billion. They are looking for talented professionals who specialize in one of the following areas: Customer Service Operations, Information Technology, Marketing, human Resources, Finance, and more.
Convergys Careers
The following are the categories available for a Convergys career:
• Administrative
• Contact Center Agents/Support
• Finance and Accounting
• HR Outsourcing
• Information Technology
• Legal
• Marketing and Communications
• Professional Services/Consulting
• Quality/Continuous Improvement
• Sales/Solutions
• Training and Development
Convergys Culture
Working at Convergys means working with professionals who enjoy a challenge and work hard to provide the best business services. They are “high-tech, with a human touch.” This means that they are interested in helping people by leveraging innovative methods. Check out our jobs page if you think a Convergys career might be right for you.
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