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Working at Convergys in Pueblo, CO: 2 Employee Job Reviews by Real Employee working in Pueblo, CO Area

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On average, employees in Pueblo, CO at Convergys give their company a 2.1 rating out of 5.0 based on 2, whereas overall Average Rating of Convergys is 3.5 out of 5.0 based on 257 Convergys Review Ratings. The happiest Convergys employees in Pueblo, CO are Customer Service Representatives submitting an average rating of 3.2 and Customer Service Specialists with a rating of 2.1.

25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Working at Convergys in Pueblo, CO: 2 Employee Reviews

Customer Service Specialist

"I have worked for three different call centers in my career. Convergys is by far the worst managed of the three. Their system is sub par. Their so called "Agent Answer Center" is not user friendly and provides little if any information. Your schedule is NEVER consistent. You can never plan any kind of life. The coaches and team leads run up and down the aisles shouting, trying to pump you up while you're struggling to hear your caller. The System is always freezing up or going down and you're just expected to "handle the call." Floor help is basically non-existent. While on the surface it appears to be a bit laid back, most of the time it is back to back phone calls with a heavy amount of callers waiting on hold for up to a half hour due to improper staffing. Breaks and lunch break are bare minimum and most days, you have to have someone "fix" it because they have scheduled you up to 4 hours without a break, They have about a 23% turnover rate and try and convince you that this is the BEST place to work for. It's not the worst place I have ever worked for but far from the best. I would not recommend it to anyone."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 1 / 5
Customer Service Representative

"Horrible place to work for. Higher ups are very unprofessional. Constant mandatory overtime and moving up is based off popularity. I was a top sales agent from the beginning of my employment, the bonus incentives were very good. My supervisor was one of the best an agent could ask for. The company is outsourced and human resources is impossible to work with. I have been waiting a month to receive my check and can get absolutely no help at all from anyone within the company. Horrible company."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5

Company-Industry Rating Comparison

3.5
Convergys (257)

4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,863)

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