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Working at Convergys in Toledo, OH: 3 Employee Job Reviews by Real Employee working in Toledo, OH Area

Browse Convergys Reviews by Job Title →

On average, employees in Toledo, OH at Convergys give their company a 3.2 rating out of 5.0 based on 3, whereas overall Average Rating of Convergys is 3.5 out of 5.0 based on 257 Convergys Review Ratings. The happiest Convergys employees in Toledo, OH are Technical Support Supervisors submitting an average rating of 4.8 and Team Supervisors with a rating of 4.6.

25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Working at Convergys in Toledo, OH: 3 Employee Reviews

Team Supervisor

"This company was a wonderful company."

Person You Work For 4.8 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 3.5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4.9 / 5
Technical Support Supervisor
Person You Work For 4.9 / 5 People You Work With 4.8 / 5 Work Setting 4.9 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.9 / 5 Growth Opportunities 4.8 / 5
Company Culture 4.9 / 5 Way You Work 4.8 / 5

Company-Industry Rating Comparison

3.5
Convergys (257)

4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,863)
Telephone Service Agent

"It was a job to suffice the employment need, but absolutely no room for growth."

What do you like about working at Convergys?

"I enjoyed helping the customers resolve their issues."

Do you have any tips for others interviewing with this company?

"You definitely have to be customer service oriented, with a lot of patience, in dealing with a variety of people, and be prepared to not have your own personal work space, along with a very institutionalized type of environment."

What don't you like about working at Convergys?

"It was very statistic-centric, with little focus on the employee and their needs."

What suggestions do you have for management?

"I would have let management been more approachable in resolving issues, and posting updates in a far more timely manner to assist their employees in their positions."

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