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Convergys Employee Job Reviews in the United States

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On average, employees at Convergys give their company a 3.5 rating out of 5.0 - which is 11% lower than the average rating for all companies on CareerBliss. The happiest Convergys employees are Customer Service Agents submitting an average rating of 4.8 and Network Engineers with a rating of 4.5.

25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Team Leader

"Outstanding Career Oppertunity."

What do you like about working at Convergys?

"I have enjoyed the work environment and Convergys does give you the opportunity to learn different projects and responsibilities."

What don't you like about working at Convergys?

"Dont have much to say, I wouldnt change anything with in the organization."

Retention Department Supervisor

What do you like about working at Convergys?

"working at convergys was a great experiance due to they expose you to all kinds of customer service calls so that a good way to show how professional you can be."

What don't you like about working at Convergys?

"convergys has great options but theyre was no raise in pay an they only acumulate schedules based on wut they think its best for you."

What suggestions do you have for management?

"Keep thinking possitive always"

Company-Industry Rating Comparison

3.5
Convergys (257)

4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,863)
Team Leader

"This employer had a lack of orginization."

What do you like about working at Convergys?

"I would have to say that my employees were the highlight of my time with Convergy's."

What don't you like about working at Convergys?

"I came from a very structured environment with T-mobile. I was offered a leadership postion with Convergy's which is the reason I left Tmobile but was disappointed with the company. There was a huge lack of management experience that ultimately convinced me to leave the company."

What suggestions do you have for management?

"I would have to say a greater screening of the candidates placed on the management team and an ongoing training for developing managers."

SSIS Developer

"It was nice working for convergys"

What do you like about working at Convergys?

"work environment is good"

Customer Care Officer

"Perfect work enviourment is all required with growth oppurtunity."

What do you like about working at Convergys?

"Sales and team support"

What don't you like about working at Convergys?

"Nothing"

What suggestions do you have for management?

"Empower more !"

Database Analyst

"The place is downsizing shipping jobs offshore."

Analyst

"good"

What do you like about working at Convergys?

"Challenging work assignments."

Intraday Analyst

What do you like about working at Convergys?

"Was a relaxed atmosphere and friendly company"

What don't you like about working at Convergys?

"Distance"

Customer Service Representative

"Eh, they're alright."

Customer Service Representative

"Hard Work and ready to learn"

What do you like about working at Convergys?

"Helping with the customer"

Do you have any tips for others interviewing with this company?

"Everyone deserves a chance"

What don't you like about working at Convergys?

"Times are different from the real time."

Customer Service Representative

"Honest"

What do you like about working at Convergys?

"It used to be a friendly work environment"

What don't you like about working at Convergys?

"It is not a profesional working environment"

Technical Support Engineer

"Good place to earn some money"

What do you like about working at Convergys?

"the People"

What don't you like about working at Convergys?

"Poor management"

What suggestions do you have for management?

"less meetings and more in touch with employees"

Assistant Manager

What do you like about working at Convergys?

"The ability to hire new people, train them, and see the develope."

What suggestions do you have for management?

"be open to suggestion, but be ready to act on them or give a real good reason why you didnt."

Senior Technician

"The people and benefits are excellent and it provides several opportunities to become promoted."

What do you like about working at Convergys?

"They had great benefits and the people were great."

Do you have any tips for others interviewing with this company?

"It is a great place to gain experience and start. Make sure that you adhere to all the rules that they have in place."

What don't you like about working at Convergys?

"Job stability was always very low, and turnover was high. It was also plainly clear that they were focused on the bottom line."

What suggestions do you have for management?

"Relax, the more you drive production, the lower the overall quality will be. Sure, the numbers will look good, but your people will feel the pressure."

Communications Coach

What do you like about working at Convergys?

"Team Work, Acknowledgment of Individual work, Relationship with superiors/Managers, Mentoring/Job Shadowing periodically, etc"

Do you have any tips for others interviewing with this company?

"It is a good place to be"

What don't you like about working at Convergys?

"There is scope for more training opportunities for employees promoted to the next level."

What suggestions do you have for management?

"More interaction skip levels with Employees"

Convergys Reviews FAQs

Is Convergys a good company to work for?

Convergys has an overall rating of 3.5 Average Rating out of 5, based on over 159 Convergys Review Ratings left anonymously by Convergys employees, which is 10% lower than the average rating for all companies on CareerBliss. 84% of employees would recommend working at Convergys.

Does Convergys pay their employees well?

Convergys employees earn $28,000 annually on average, or $13 per hour, which is 58% lower than the national salary average of $66,000 per year. 38 Convergys employees have shared their salaries on CareerBliss. Find Convergys Salaries by Job Title.

How satisfied are employees working at Convergys?

84% of employees would recommend working at Convergys with the overall rating of 3.5 out of 5. Employees also rated Convergys 3.3 out of 5 for Company Culture, 3.2 for Rewards You Receive, 3.1 for Growth Opportunities and 3.5 for support you get.

What is the highest paying job at Convergys?

According to our data, the highest paying job at Convergys is a Client Service Coordinator at $256,000 annually. Browse Convergys Salaries by Job Profile.

What is the lowest paying job at Convergys?

According to our data, the lowest paying job at Convergys is a Marketing Agent at $14,000 annually. Browse Convergys Salaries by Job Profile.

What are the pros and cons of working at Convergys?

According to reviews on CareerBliss, employees commonly rated the pros of working at Convergys to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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