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Convergys Employee Job Reviews in the United States

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25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Convergys Employee
Person You Work For 5 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Convergys Employee

"I've worked for Convergys since 2005 and it has been a pleasure to be part of a leading company worldwide. I do hope employees from the Philippines will also be given the edge and opportunities to become part of other leading sites worldwide."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
IT Specialist

"Everything is outsourced, scheduling is done in the Philippines, and you will make up the time you missed, or you will pay. Threats and intimidation are all there is here, job is easy but the red tape makes it one of the worst employers in the USA, they don't care about us."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Convergys Employee

"I would not recommend Convergys. Especially for insurance work. They have no knowledge or background and incentivize unethical and unknowledgeable people into positions of responsibility."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Technical Support Specialist

"I have worked with Convergys for seven months, it has proved to be a strong company that practices diversity better than most."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Customer Service Representative

"Horrible place to work for. Higher ups are very unprofessional. Constant mandatory overtime and moving up is based off popularity. I was a top sales agent from the beginning of my employment, the bonus incentives were very good. My supervisor was one of the best an agent could ask for. The company is outsourced and human resources is impossible to work with. I have been waiting a month to receive my check and can get absolutely no help at all from anyone within the company. Horrible company."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
Senior Technician

"I've worked for Convergys network services department since late 2012. It's a great department to work for. You are in control of your own time and have a big team to help you with any issues"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Convergys Employee

"Convergys has no love for the non-standard call center jobs which it attempts to out source. Technical and remote Management positions are quickly moved around as many of those view traditional call centers as more profitable with their higher turn around.Tenure outside of management has no weight."

Person You Work For 2.7 / 5 People You Work With 2.7 / 5 Work Setting 2.7 / 5
Support You Get 2.7 / 5 Rewards You Receive 2.7 / 5 Growth Opportunities 2.7 / 5
Company Culture 2.7 / 5 Way You Work 2.7 / 5
Network Administrator

"Challenging place to work. Company only worried about the bottom line."

What do you like about working at Convergys?

"The challenges of doing more with less, few tools and resources, poor peforming support systems do make for personal skill building. I like the creativity that must be brought to the table to get the job done."

Do you have any tips for others interviewing with this company?

"They will give you a good job. There is room for promotion, depending on where you start. Be wary of the layoffs and sellouts. Do not expect a long career."

What don't you like about working at Convergys?

"It was difficult performing in front of customers. After a deal was sold, most would bring a technical team of 10, 20, 30 or more to the table. We did it with only a few individuals and that became embarrasing."

What suggestions do you have for management?

"Consider not outsourcing everything overseas. Give people some kind of career path. Find an identity for cvg and stick too it."

Person You Work For 2 / 5 People You Work With 2 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Sales Representative

What do you like about working at Convergys?

"I enjoyed working here for the most part. I loved assisting customers with tech related items."

Do you have any tips for others interviewing with this company?

"I would not suggest this company as a good place to work."

What don't you like about working at Convergys?

"It is a giant call center and very difficult to move upwards or have suggestions be taken into consideration"

What suggestions do you have for management?

"A suggestion box and a company blog where employees are allowed a voice and can get responses"

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Sales Representative

What do you like about working at Convergys?

"I liked talking with people on the phones. I liked hearing about their lives and being a positive influence on their day."

Do you have any tips for others interviewing with this company?

"If you can speak English, you'll get the job. Don't worry."

What don't you like about working at Convergys?

"It stinks to work for people with vastly lower critical thinking and problem solving skills than yourself, but it was temporary."

What suggestions do you have for management?

"I would work hard to find the answers to questions posed by my employees. Employees can't do their jobs effectively if their superiors don't go to bat for them and give them all information pertaining to their job. I would make sure my employees know they can depend on me to work hard, in every area, to give them all the support they need to do their jobs well."

Person You Work For 3 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Help Desk Support Specialist

"it was a start"

What do you like about working at Convergys?

"my colleagues were good group of people and my manager who left the company much soon than I leave the division we were working in"

Do you have any tips for others interviewing with this company?

"no, everyone is free to try and find out for themselves. they may like it that way"

What don't you like about working at Convergys?

"favoritism on selecting managers ( it was based on the relationship than qualification)"

What suggestions do you have for management?

"company could even advance more if the management selection was based on qualifications than relationship"

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 2 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 5 / 5
Senior Manager

What do you like about working at Convergys?

"There was a strong collaborative environment and team environment at Convergys."

Do you have any tips for others interviewing with this company?

"I don't have any tips for others interviewing with Covergys Corporation."

What don't you like about working at Convergys?

"There were significant restrictions on travel which hurt relationship management opportunities."

What suggestions do you have for management?

"Management should allow more travel for business meetings for team building and collaboration."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Representative

What do you like about working at Convergys?

"That is the issue. There was nothing positive about working at that company"

Do you have any tips for others interviewing with this company?

"The people that are promoted are friends and family not competent, educated and capable people. They will promised you the world to get you in but will not deliver once you work for them."

What don't you like about working at Convergys?

"The cut workers pay,The don't actually provide incentives they promise despite how hard you worked and especially in sales. THey demand sales over good customer services. Management was incompetent"

What suggestions do you have for management?

"Listen to employee complaints,reducing CEO unrealistic demands,working a day in their shoes to better understand their frustrations and worries."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Account Manager

What do you like about working at Convergys?

"Unlimited overtime. Employees were empowered to provide the highest level of customer service and given rewards for great customer ratings."

Do you have any tips for others interviewing with this company?

"Have strong communication skills, great customer service, and sales experience."

What don't you like about working at Convergys?

"Some leadership didn't have proper training, therefore, was unable to assist in difficult situations with customers."

What suggestions do you have for management?

"The team leads should have proper training in leadership. Most of the team leads were unprofessional."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Convergys Reviews FAQs

Is Convergys a good company to work for?

Convergys has an overall rating of 3.5 Average Rating out of 5, based on over 159 Convergys Review Ratings left anonymously by Convergys employees, which is 10% lower than the average rating for all companies on CareerBliss. 84% of employees would recommend working at Convergys.

Does Convergys pay their employees well?

Convergys employees earn $28,000 annually on average, or $13 per hour, which is 58% lower than the national salary average of $66,000 per year. 38 Convergys employees have shared their salaries on CareerBliss. Find Convergys Salaries by Job Title.

How satisfied are employees working at Convergys?

84% of employees would recommend working at Convergys with the overall rating of 3.5 out of 5. Employees also rated Convergys 3.3 out of 5 for Company Culture, 3.2 for Rewards You Receive, 3.1 for Growth Opportunities and 3.5 for support you get.

What are the pros and cons of working at Convergys?

According to reviews on CareerBliss, employees commonly rated the pros of working at Convergys to be Company Culture, Growth Opportunities, People You Work With and Person You Work For, and no cons.

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