Working at Convergys in New York City, NY: 1 Employee Job Reviews by Real Employee working in New York City, NY Area

"Tech support of phone, tv and internet issues of customers, upgrade of products"

What do you like about working at Convergys?

"I like the rotating shift schedules, the colleagues, the supervisors and the nature of the job as I am inclined to customer service."

Do you have any tips for others interviewing with this company?

"The applicant must be committed to customer service and issue resolution and should be conscious with time management and reliability."

What don't you like about working at Convergys?

"Metrics are too often updated as required by the client so there is a need to adjust frequently to the style of service delivered."

What suggestions do you have for management?

"There really is nothing that management can do since it is a client requirement so there is a need for consideration just in case metrics would drop because of the adjustment."