Working at Convergys in Jacksonville, FL: 7 Employee Job Reviews by Real Employee working in Jacksonville, FL Area

"I've worked for Convergys 2 months and really haven't been challenged or learnt anything that I can use."

"Overall, the company is a decent company, however the compensation does not match the amount of work put in."

"Rotating door company, constant changes, no clear direction."

What do you like about working at Convergys?

"Helping customers resolve their issues with billing, internet access and scheduling problems"

Do you have any tips for others interviewing with this company?

"Use this job as a paid position while seeking work elsewhere at a different company."

What don't you like about working at Convergys?

"We are so quota and statistic driven, not customer driven, always just one phone call away from being terminated."

What suggestions do you have for management?

"I would make the rep areas more soundproof so reps and customers can better hear each other. I would put more emphasis on quality than sales quotas. I would pay employees more."

What do you like about working at Convergys?

"The professional and personal development available through web-based courses"

Do you have any tips for others interviewing with this company?

"Be truthful and open"

What don't you like about working at Convergys?

"Training and development needs to be required for management as well as lay employees. Promotion opportunities are based on the good 'ol by system which is indigenous of Jacksonville, FL. If an individual doesn't know of anyone in a position to assist in their career growth, that person will not excel as rapidly as one who does."

What suggestions do you have for management?

"Be more open to change and to persons who have knowledge, skill and educational experience to offer the company rather than placing persons that offer less."