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Working at Convergys in Jacksonville, FL: 7 Employee Job Reviews by Real Employee working in Jacksonville, FL Area

Browse Convergys Reviews by Job Title →

On average, employees in Jacksonville, FL at Convergys give their company a 2.9 rating out of 5.0 based on 7, whereas overall Average Rating of Convergys is 3.5 out of 5.0 based on 257 Convergys Review Ratings. The happiest Convergys employees in Jacksonville, FL are Associate Testers submitting an average rating of 4.2 and Anonymous Employees with a rating of 2.7.

25%
27%
33%
12%
4%
3.5
Average Rating
(based on 159 Convergys Review Ratings)

Ratings by Category

Company Culture
3.3
Growth Opportunities
3.1
People You Work With
4.1
Person You Work For
3.9
Rewards You Receive
3.2
Support You Get
3.5
Way You Work
3.7
Work Setting
3.5
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Working at Convergys in Jacksonville, FL: 7 Employee Reviews

Convergys Employee

"I've worked for Convergys 2 months and really haven't been challenged or learnt anything that I can use."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 5 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 3 / 5
Convergys Employee

"Overall, the company is a decent company, however the compensation does not match the amount of work put in."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 3 / 5

Company-Industry Rating Comparison

3.5
Convergys (257)

4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,863)
Convergys Employee

"Rotating door company, constant changes, no clear direction."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 4 / 5
Customer Service Representative

What do you like about working at Convergys?

"Helping customers resolve their issues with billing, internet access and scheduling problems"

Do you have any tips for others interviewing with this company?

"Use this job as a paid position while seeking work elsewhere at a different company."

What don't you like about working at Convergys?

"We are so quota and statistic driven, not customer driven, always just one phone call away from being terminated."

What suggestions do you have for management?

"I would make the rep areas more soundproof so reps and customers can better hear each other. I would put more emphasis on quality than sales quotas. I would pay employees more."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Associate Tester
Person You Work For 4.7 / 5 People You Work With 4.9 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Manager
Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 3.1 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 1.9 / 5
Company Culture 2.9 / 5 Way You Work 4 / 5
Team Leader

What do you like about working at Convergys?

"The professional and personal development available through web-based courses"

Do you have any tips for others interviewing with this company?

"Be truthful and open"

What don't you like about working at Convergys?

"Training and development needs to be required for management as well as lay employees. Promotion opportunities are based on the good 'ol by system which is indigenous of Jacksonville, FL. If an individual doesn't know of anyone in a position to assist in their career growth, that person will not excel as rapidly as one who does."

What suggestions do you have for management?

"Be more open to change and to persons who have knowledge, skill and educational experience to offer the company rather than placing persons that offer less."

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