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Working at Convergys in Las Cruces, NM: 3 Employee Job Reviews by Real Employee working in Las Cruces, NM Area

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On average, employees in Las Cruces, NM at Convergys give their company a 0.4 rating out of 5.0 based on 3, whereas overall Average Rating of Convergys is 3.5 out of 5.0 based on 257 Convergys Review Ratings. The happiest Convergys employees in Las Cruces, NM are Anonymous Employees submitting an average rating of 2.7 and Customer Service Agents with a rating of 4.8.

Average Rating
(based on 159 Convergys Review Ratings)

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Working at Convergys in Las Cruces, NM: 3 Employee Reviews

Convergys Employee

"I worked for Convergys for a short time because I could not handle the incompetent trainers who clearly hated their jobs or thought they were cool because they became popular enough to move up the ladder. My trainer clearly had zero knowledge of what he was actually doing. He just read directly off the slides and could not answer a single question about the work place. I am happy I got out."

Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Customer Service Agent

What do you like about working at Convergys?

"The atmosphere is electric and very upbeat with many different personalities and cultures that get along."

Do you have any tips for others interviewing with this company?

"You should check in with more than a few colleagues and Team Leads regarding information."

What don't you like about working at Convergys?

"The misinformation received through our web portal and from our Team Lead lead to angry customers."

Company-Industry Rating Comparison

Convergys (257)

4.7 Highest Rated in this Industry is Wright Express (5)
2.4 Lowest Rated in this Industry is Retalix Ltd. (12)
3.7 Average of All Companies in this Industry (9,863)
Customer Service Representative

"It is what it is"

What do you like about working at Convergys?

"It's an ok place to be. People are nice."

What don't you like about working at Convergys?

"Being treated as if I'm just another body to fill in a space. I've notice that the turnover rate is really high, and employees are treated as if we really aren't needed. It's more like a in-between-jobs environment at best, and can really use some improvements. I come from bigger companies that offer a to pay for benefits so this was really a shock for me to have to pay for them."

What suggestions do you have for management?

"The training program could use a lot of improvement. The criteria wasn't really presented that good. The trainers should should be replaced as they have been in their positions too long and have taken the job for granted and don't really teach the reps on what to expect. they just touch on the subject instead of going over it."

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