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11 AT&T Technical Support Representative Reviews

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Technical Support Representatives at AT&T give their company a 3.8 out of 5.0, while the average rating for AT&T is 3.9, making them 3% less happy than every other employee at AT&T and just as happy as every other Technical Support Representative on CareerBliss - the happiest Technical Support Representatives work for Cingular Wireless.

38%
12%
38%
12%
0%
3.8
Average Rating
(based on 8 Technical Support Representative Review Ratings)
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Technical Support Representative
in Bothell, WA

"I've worked for ATT for 4 years. The company does have a lot of opportunity to advance. However, please be aware that tech support is a call center type job. You need to be able to meet the required stats each month."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 1 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 1 / 5 Way You Work 1 / 5
Technical Support Representative
in Milwaukee, WI

"AT&T provides a changing environment with great benefits."

What do you like about working at AT&T?

"I liked learning new technologies every month and solving advanced technical problems."

Do you have any tips for others interviewing with this company?

"Just be yourself and answer their questions as quickly as possible."

What don't you like about working at AT&T?

"AT&T procedures and documents would change every quater. At one point I had 6 managers in 9 months."

What suggestions do you have for management?

"There needs to be more stability for teams and managers. Changing managers every tour bid disrupts chemistry between the employer and their employees."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5

Average Technical Support Representative Ratings in the Past 4 Years

Year Salary
2011 $4
2012 $3
2014 $2
Technical Support Representative
in Dallas, TX

"Great in the beginning, but you can only go so far."

What do you like about working at AT&T?

"There is an opportunity to learn and it's a good experience to have."

Do you have any tips for others interviewing with this company?

"Always try to do more than what is asked of you."

What don't you like about working at AT&T?

"You can only go so far until you've reached the top. Then, you can either stay working the same job or move on."

What suggestions do you have for management?

"Be more open to new ideas."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Technical Support Representative
in Milwaukee, WI

"Not allowed to give customers proper support."

What do you like about working at AT&T?

"Wage and benefits were good, but not worth the aggravation."

Do you have any tips for others interviewing with this company?

"Don't expect to work there very long, turnover is huge."

What don't you like about working at AT&T?

"Having to follow ridiculous computer generated text and not being allowed to solve the customer's problems."

What suggestions do you have for management?

"Listen to the people on the phones! The customers and the techs they talk to know what works."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 1 / 5

Average AT&T Attributes by Technical Support Representative

Company Culture
3.7
Growth Opportunities
2.8
People You Work With
4.8
Person You Work For
4.1
Rewards You Receive
3.3
Support You Get
4
Way You Work
3.9
Work Setting
3.8
Technical Support Representative
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4.9 / 5
Support You Get 4.9 / 5 Rewards You Receive 4.1 / 5 Growth Opportunities 4.1 / 5
Company Culture 4.9 / 5 Way You Work 5 / 5
Technical Support Representative
in Torrance, CA
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3.5 / 5
Support You Get 3 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Technical Support Representative
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 3.5 / 5 Growth Opportunities 3.1 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Representative
Person You Work For 4.8 / 5 People You Work With 4.7 / 5 Work Setting 4.8 / 5
Support You Get 4.8 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.9 / 5
Company Culture 4.8 / 5 Way You Work 4.8 / 5
Technical Support Representative

"ATT was a great company to work for."

Technical Support Representative
in Milwaukee, WI

"AT&T is not a family-oriented company."

What do you like about working at AT&T?

"My coworkers, and nothing else."

Do you have any tips for others interviewing with this company?

"If you're upper management, you'll fit right in, if not, think long and hard about your decision."

What don't you like about working at AT&T?

"We were micromanaged way too much, and the metrics of our scorecards were changed too often and were error-ridden. There was no sense of ownership on the job, as upper management didn't care for individual employee. Employees are never asked for their feedback on how to improve the workplace."

What suggestions do you have for management?

"Allow for more meaningful feedback from the employees. If there is an outage or the scorecards are inaccurate, the call center employees should not have that count against them, as they have no control over these circumstances."

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