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Convergys Employee Reviews for Customer Service Specialist

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Customer Service Specialists at Convergys give their company a 2.1 out of 5.0, while the average rating for Convergys is 3.5, making them 50% less happy than every other employee at Convergys and 55% less happy than every other Customer Service Specialist on CareerBliss - the happiest Customer Service Specialists work for Dish Network.

Average Rating
(based on 1 Customer Service Specialist Review Rating)
Customer Service Specialist
in Pueblo, CO

"I have worked for three different call centers in my career. Convergys is by far the worst managed of the three. Their system is sub par. Their so called "Agent Answer Center" is not user friendly and provides little if any information. Your schedule is NEVER consistent. You can never plan any kind of life. The coaches and team leads run up and down the aisles shouting, trying to pump you up while you're struggling to hear your caller. The System is always freezing up or going down and you're just expected to "handle the call." Floor help is basically non-existent. While on the surface it appears to be a bit laid back, most of the time it is back to back phone calls with a heavy amount of callers waiting on hold for up to a half hour due to improper staffing. Breaks and lunch break are bare minimum and most days, you have to have someone "fix" it because they have scheduled you up to 4 hours without a break, They have about a 23% turnover rate and try and convince you that this is the BEST place to work for. It's not the worst place I have ever worked for but far from the best. I would not recommend it to anyone."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 1 / 5
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