Convergys Employee Reviews for Customer Service Agent
Browse Convergys Reviews by Job Title →Customer Service Agents at Convergys give their company a 4.8 out of 5.0, while the average rating for Convergys is 3.5, making them 31% happier than every other employee at Convergys and 31% happier than every other Customer Service Agent on CareerBliss - the happiest Customer Service Agents work for Capital One.
What do you like about working at Convergys?
"Advanced performance monitoring system allowed me to gauge my performance and compare with other workers in facility. Good awards program. Unable to place monetary value on awards."
What don't you like about working at Convergys?
"Placed in area with many drug addicts. Constantly having to cover for people getting fired or not showing up to work due to drugs."
What do you like about working at Convergys?
"The atmosphere is electric and very upbeat with many different personalities and cultures that get along."
Do you have any tips for others interviewing with this company?
"You should check in with more than a few colleagues and Team Leads regarding information."
What don't you like about working at Convergys?
"The misinformation received through our web portal and from our Team Lead lead to angry customers."
Average Convergys Attributes by Customer Service Agent
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