Convergys Employee Job Reviews in the United States

"Challenging place to work. Company only worried about the bottom line."

What do you like about working at Convergys?

"The challenges of doing more with less, few tools and resources, poor peforming support systems do make for personal skill building. I like the creativity that must be brought to the table to get the job done."

Do you have any tips for others interviewing with this company?

"They will give you a good job. There is room for promotion, depending on where you start. Be wary of the layoffs and sellouts. Do not expect a long career."

What don't you like about working at Convergys?

"It was difficult performing in front of customers. After a deal was sold, most would bring a technical team of 10, 20, 30 or more to the table. We did it with only a few individuals and that became embarrasing."

What suggestions do you have for management?

"Consider not outsourcing everything overseas. Give people some kind of career path. Find an identity for cvg and stick too it."

"I would not recommend Convergys. Especially for insurance work. They have no knowledge or background and incentivize unethical and unknowledgeable people into positions of responsibility."

What do you like about working at Convergys?

"Able to Work at Home, so didn't have the gas, wear and tear on car, and clothes expenses"

Do you have any tips for others interviewing with this company?

"Only chose $30,000 - $40,000 because it was the lowest - try more like $15,000 or less."

What don't you like about working at Convergys?

"No or very little support, more stats related than customer service related. Didn't want to deal with issue to resolution (i.e. app errors, updating needed tools during working hours, no consequences for tech support that messed up computers)"

What suggestions do you have for management?

"I would actually live up to the promises of flexible schedules and better training."

"Horrible place to work for. Higher ups are very unprofessional. Constant mandatory overtime and moving up is based off popularity. I was a top sales agent from the beginning of my employment, the bonus incentives were very good. My supervisor was one of the best an agent could ask for. The company is outsourced and human resources is impossible to work with. I have been waiting a month to receive my check and can get absolutely no help at all from anyone within the company. Horrible company."

"The company was not reasonable."

What do you like about working at Convergys?

"The management was terrible!!! They had no idea what they were doing."

Do you have any tips for others interviewing with this company?

"If they tell you anything good they are lying to you."

What don't you like about working at Convergys?

"The management was terrible, and they only promoted their friends. They always gave the minimum raise (ten cents) each time they gave them out."

What suggestions do you have for management?

"Treat people with respect and promote the right people. I would also make team leaders take a class on treating people better."

"I have worked for three different call centers in my career. Convergys is by far the worst managed of the three. Their system is sub par. Their so called "Agent Answer Center" is not user friendly and provides little if any information. Your schedule is NEVER consistent. You can never plan any kind of life. The coaches and team leads run up and down the aisles shouting, trying to pump you up while you're struggling to hear your caller. The System is always freezing up or going down and you're just expected to "handle the call." Floor help is basically non-existent. While on the surface it appears to be a bit laid back, most of the time it is back to back phone calls with a heavy amount of callers waiting on hold for up to a half hour due to improper staffing. Breaks and lunch break are bare minimum and most days, you have to have someone "fix" it because they have scheduled you up to 4 hours without a break, They have about a 23% turnover rate and try and convince you that this is the BEST place to work for. It's not the worst place I have ever worked for but far from the best. I would not recommend it to anyone."

What do you like about working at Convergys?

"My schedule and my boss are flexible when it comes to what time my day starts."

Do you have any tips for others interviewing with this company?

"I hopeyou don't plan on any type of advancement anytime soon."

What don't you like about working at Convergys?

"There are no opportunities to advance and it seems that all the jobs that I do qualify for are being sent overseas."

What suggestions do you have for management?

"I would stop outsourcing and attempt to give my workers a raise or at least raise the cost of living."

"Be prepared to be lied to as soon as you walk in the HR doors. They’ll say anything to get you in. They’ll lie about the actual job, bonuses, even the hours. Training will be fun because thanks to AT&T in the building and their anti-paper policy, you won’t be able to take notes even if it’s for another project. Oh and if you do work for AT&T, good luck with that because they seem to take every effort to cripple any attempts to actually help a customer who calls in for technical support."

What do you like about working at Convergys?

"I liked talking with people on the phones. I liked hearing about their lives and being a positive influence on their day."

Do you have any tips for others interviewing with this company?

"If you can speak English, you'll get the job. Don't worry."

What don't you like about working at Convergys?

"It stinks to work for people with vastly lower critical thinking and problem solving skills than yourself, but it was temporary."

What suggestions do you have for management?

"I would work hard to find the answers to questions posed by my employees. Employees can't do their jobs effectively if their superiors don't go to bat for them and give them all information pertaining to their job. I would make sure my employees know they can depend on me to work hard, in every area, to give them all the support they need to do their jobs well."

"This is, by far, the worst place I've ever worked. POOR MANAGEMENT!"

What do you like about working at Convergys?

"The only good thing about working here was the money. Every three weeks you got a commission which, often, was pretty big (the biggest I got was $880 on top of my paycheck.)"

Do you have any tips for others interviewing with this company?

"Don't worry about the interview. The turnover rate there is so high (so many people quit) that they're are (literally) always hiring."

What don't you like about working at Convergys?

"The management here was just chaotic and trying to put time off was just way harder than it needed to be."

What suggestions do you have for management?

"Break management up! The site that I was at have over 900 people working for there and only 10 managers. That's not enough. Break it down even more so that the managers (not team leaders) are more in tuned with their employees."