Convergys Employee Job Reviews in the United States

"Despite actually liking customer service work, Convergys had me excitedly looking for another job almost as soon as I got there. From training we were lied to over and over again by management. We went through four different trainers in the classroom part of the training before it finished. Then had the pleasure of going to the second stage of training, which was on the job and had two very rude and insensitive coaches to top it off. If you value your sanity, stay away from Converygs."

"If you just need work, they will hire literally just about anyone. In fact they may hire your drug dealer from a ghetto neighborhood in East Tampa who dresses and acts the same way at work as on the street corner. No kidding. They trash the parking lot daily in the most horrific way. They hired probably more than 2000 people in the two years I worked there, and their turnover is likely 90% over a year. They fire someone everyday, but most just disappear. You can't blame them either. Nearly everyone hates their jobs, and the management is by and large inept and guided by favoritism. It is entry level, dead end work."

"I worked for Convergys for a short time because I could not handle the incompetent trainers who clearly hated their jobs or thought they were cool because they became popular enough to move up the ladder. My trainer clearly had zero knowledge of what he was actually doing. He just read directly off the slides and could not answer a single question about the work place. I am happy I got out."

What do you like about working at Convergys?

"That is the issue. There was nothing positive about working at that company"

Do you have any tips for others interviewing with this company?

"The people that are promoted are friends and family not competent, educated and capable people. They will promised you the world to get you in but will not deliver once you work for them."

What don't you like about working at Convergys?

"The cut workers pay,The don't actually provide incentives they promise despite how hard you worked and especially in sales. THey demand sales over good customer services. Management was incompetent"

What suggestions do you have for management?

"Listen to employee complaints,reducing CEO unrealistic demands,working a day in their shoes to better understand their frustrations and worries."

"Everything is outsourced, scheduling is done in the Philippines, and you will make up the time you missed, or you will pay. Threats and intimidation are all there is here, job is easy but the red tape makes it one of the worst employers in the USA, they don't care about us."

"First off, you need to be fully aware that this is unstable job. Starting from day one, team leads and managers will be too nice to you. Couple weeks or so, things will be way too different, expect unfair treatment, you will be threatened to be terminated every once in a while. You will be treated as a tool they own and use however and whenever they want. Expect to be working weekends, and night shift, you are just a tool to them. They don’t care if you do 99% good job, they will only focus on the 1% that you missed and punch you for it. Only team leaders and their “close friends” can do whatever they want, totally unfair treatment should be expected. team leaders and their “close friends” go out to smoke, and you are expected to stay and take calls for hours, the moment you go to the bathroom, they will start looking for you. If the team leaders know that you complained to a manager, they will be harder on you, be careful about this TLS will take it serious. At least 7 people out of 15 will quit while in training, I guess that is enough indication, and people will start looking and applying for jobs from day one. This job was absolutely the worst ever in my experience."

"1. It took two months before I FINALLY got 'hired'. 2. I was working a 20 an hour a week minimum wage job when I got 'hired' by Convergys, so naturally I left that job to start a 40 an hour a week job at $9.00 an hour. 3. I was TOLD that I was hired and everything was set for me to begin training on Monday August 26th at 11 AM EST. At 10:40 AM EST, I receive a phone call telling me that they are pulling me from the class because my background check still hadn't come back yet. They waited until the last possible minute to do this to me. I completely lost it and told them off and let them know exactly how unprofessional I thought it was that they tell me I am hired and give me a start date only to take it away from me the very day I am supposed to begin training. The 'recruiter' tells me that it would be three weeks before they could reassign me. THREE WEEKS! I am now unemployed and have to wait another three freaking weeks to start 'training'. I got angry and hung up on her. After cooling off a while, I sent her an email apologizing and explained my situation to them. 3. The next day (Tuesday August 25th) I receive an email telling me that I am set to begin training today (August 26th). I got excited and thought my apology was accepted and everything was good to go. So I login and sit through the 'roll call' only to be one of eight people whose name wasn't called. I was then told to leave the room and that one of the trainers would call me within fifteen minutes to let me know what was going on. TWO HOURS LATER I get a phone call from the same woman I spoke with on Monday. She tells me that I will NOT be allowed to work at all for Convergys because I had a bad attitude. She also claimed that I stated I was no longer interested which was a blatant lie. I NEVER said that. I NEEDED this job!!! So tell me what kind of 'company' tells someone they are hired and encourages them to quit their current job so they can start this one? Steer CLEAR!!!"

"I worked at Convergys over one year... you may as well walk out or just never go back if you're pregnant, sick or go to school. They will not work with you at all. They pretend to give you a set schedule and say they're going to fix your points. They never do. They are very horrible to work with. I only stayed bc I wanted them to fire me so they could not lie on me. They change things every day. If you have children you may as well kiss them goodnight for the rest of the day bc your schedule is all over the place. They add extra hours at anytime and you have to wait just to see if you can get days off and not only that if you get sick at work and they don't have volunteer to go home (vgh) they will not send you home. They can care less about you. As long as you're working they will pretend to be your friend. None of them are your friend and I sure did not go work there to make any. I would not recommend this job unless you don't want a life."

"It's a good place to work at."

What do you like about working at Convergys?

"The pay and overtime."

What don't you like about working at Convergys?

"Takes time to move from one department to another even after being trained."

"Great skill training."

"tech support"

What do you like about working at Convergys?

"great exposure"

What don't you like about working at Convergys?

"rigid hours"

What suggestions do you have for management?

"more delegation"

"good place"

What do you like about working at Convergys?

"it was a good place to work but some of management worried about who they were friends with or just so high and mighty, they should not have closed down the Houston office cause I was really not expecting to be working anywhere else Convergys was the first job I had that I stayed at for so long cause I enjoyed being a part of that team"

Do you have any tips for others interviewing with this company?

"it is a good nationwide/international company"

What don't you like about working at Convergys?

"they need to pay more"

What suggestions do you have for management?

"they need to hire more people friendly people"

"Convergys / Juniper project"

What do you like about working at Convergys?

"The SSL team was a great opportunity to learn a complex product and assisting callers was different from day to day."

Do you have any tips for others interviewing with this company?

"Brush up on routing and TCP/IP"

What don't you like about working at Convergys?

"The managers that took over the SSL- VPN project were incompetent."

What suggestions do you have for management?

"Pay attention to the agents workload so additional agents can be hired as needed."

"Interesting"

What do you like about working at Convergys?

"Potential for improvements"

Do you have any tips for others interviewing with this company?

"Be yourself"

What don't you like about working at Convergys?

"Advancement"

What suggestions do you have for management?

"Step it up."