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22%
46%
24%
6%
1%
3.8
Average Rating
(based on 206 Spectrum Review Ratings)
Company Culture
3.7
Growth Opportunities
3.3
People You Work With
4.2
Person You Work For
3.9
Rewards You Receive
3.7
Support You Get
3.7
Way You Work
3.9
Work Setting
3.8
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"I've worked for Time Warner Business Class for a little over a year now. This company is focused on the customer experience and strives to be the best in the field. There is tremendous internal competition. We battle over the same opportunities with around 40 reps on the same sales floor along with inside sales and channel sales. There is great potential to earn some good money."
Posted 6 years ago in Austin, TX
Broadband Technician
in Round Rock, TX

"Loved working with the equipment."

What do you like about working at Spectrum?

"I enjoyed working with the equipment. I enjoyed being somewhat in charge of the the work orders presented to me."

Do you have any tips for others interviewing with this company?

"Understand that the physical nature of this job combined with the need for good interpersonal/customer relations skills could make or break your experience with this company."

What don't you like about working at Spectrum?

"The operational relationship between the incoming work orders and the work orders that are presented to the technicians responsible for installations and maintenance is not efficient or accurate."

What suggestions do you have for management?

"The operational relationship between the customer service reps and the technicians should be more concise. Ride-alongs and technical education would probably improve the accuracy."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Major Account Executive
in Syracuse, NY

"I have had a very good experience working for TWC."

What do you like about working at Spectrum?

"Very flexible, I am able to work from home. A great deal of training has been provided. I have an exceptional manager."

Do you have any tips for others interviewing with this company?

"Just to be prepared for a great deal of change, which is not always a bad thing."

What don't you like about working at Spectrum?

"The organization has moved into a company that tends not to care about their people and the bottom line is generating revenue no matter how that is accomplished."

What suggestions do you have for management?

"Good people will be more apt to conform to change and do well when they feel some appreciation. When there is so much pressure and placed in a work environment that causes individuals who have been top performers year after year to feel so unworthy, that cannot be a good sign. From an internal standpoint -- someone from management has to step up to the plate and put their foot down when Rules of Engagement are not followed."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 5 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Representative
in Los Angeles, CA

"Exciting."

What do you like about working at Spectrum?

"Handle all phone inquires, help customers with any cable and internet issues."

Do you have any tips for others interviewing with this company?

"Be yourself, give it all you have for the job."

What don't you like about working at Spectrum?

"Lack of hours I was able to produce and lack of support for the representatives."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Direct Sales Representative
in Brea, CA

"Encouraging, unity and dynamic."

What do you like about working at Spectrum?

"The ability to be my own boss but still have the support of a reputable company."

Do you have any tips for others interviewing with this company?

"Don't lie - they would rather you tell you have no experience than if you lie about your experience. They have a top notch training program for every department."

What don't you like about working at Spectrum?

"The fact that we are unable to conduct installations while we are with the clients."

What suggestions do you have for management?

"None, the management team is very structured and act accordingly and professional. They definitely keep active communications to all their employees."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Technical Support Specialist
in Canton, OH

"Steady work, good employees, but micromanaged."

What do you like about working at Spectrum?

"Steady work and friendly, supportive coworkers. Great benefits available, and have to love free cable."

Do you have any tips for others interviewing with this company?

"Be knowledgeable in areas such as telephony and internet, but being able to sell products is a growing desire."

What don't you like about working at Spectrum?

"Work gets tedious, with very little challenge after initially learning job function. Very micromanaged feel."

What suggestions do you have for management?

"If possible, find a way to keep employees from growing complacent, and job from feeling stale."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Telesales Representative
in Flushing, NY

What do you like about working at Spectrum?

"Got along with a lot of my coworkers. A lot of teamwork."

Do you have any tips for others interviewing with this company?

"Have experience in selling and maintain focus on the job."

What don't you like about working at Spectrum?

"It's very hard to move up in the company, when there many positions within the company."

What suggestions do you have for management?

"More motivation activities, more knowledgable people and a more pleasant environment."

Person You Work For 2 / 5 People You Work With 4 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Telesales Representative
in New York City, NY
Company Culture 2 / 5
Dispatcher
in Cleveland, OH
Person You Work For 1 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Retention Supervisor
in Austin, TX

What do you like about working at Spectrum?

"Time Warner is an excellent company to work for. We have a good reputation, as we have been around for over 20 years and operate in 20 different states. We offer cutting edge products and services that enhance people's lives. Time Warner is very active in the community and offers many volunteer opportunities. The compensation and benefits are excellent as well."

Do you have any tips for others interviewing with this company?

"Be confident and most of all be yourself. That is the best advice I could give to anyone."

What don't you like about working at Spectrum?

"It has been a great experience and provided me many opportunities and experiences. There is nothing negative to speak of during my tenure with the company."

What suggestions do you have for management?

"Continue to offer the best to our customers as well as our employees."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Software Web Developer
in San Diego, CA

"Great environment."

What do you like about working at Spectrum?

"Good culture and great people to work with on a daily basis."

What don't you like about working at Spectrum?

"Difficult to grow and move forward. Most opportunities are out of state."

What suggestions do you have for management?

"I don't have any suggestions for management. I am content with most things."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 2 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Construction Supervisor
in Beaumont, TX

"This was an incredible job."

What do you like about working at Spectrum?

"This was my entry job into Telecommunications field. It was incredible."

Do you have any tips for others interviewing with this company?

"Position has been eliminated due to a merger with Comcast."

What don't you like about working at Spectrum?

"There was nothing that I could find to dislike about this job."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative
in Morrisville, NC

What do you like about working at Spectrum?

"It was a steady job, that helped to pay the bills."

Do you have any tips for others interviewing with this company?

"No, just not to have anything that is more important than working for them."

What don't you like about working at Spectrum?

"How strict they where even when it came down to serious issues."

What suggestions do you have for management?

"To be more compassionate and empathize more with employees and understand them more."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Trainer
in Bakersfield, CA

"Management very old fashioned and controlling."

What do you like about working at Spectrum?

"I like the ability with my job to use training skills and helping teach others despite controlling attempts."

Do you have any tips for others interviewing with this company?

"Be very careful; pay is not based on skills and is a very controlled environment; if you want freedom to utilize skills forget it; they are very structured and either you accept or will be let go."

What don't you like about working at Spectrum?

"Management, especially customer service director, was ruthless in leadership and had no business in their position."

What suggestions do you have for management?

"Think more modern and restructure customer service department and get rid of management there"

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 1 / 5
Dispatch Supervisor
in Orange, CA

"Worked with and for some very good people."

What do you like about working at Spectrum?

"Established company but still seeking to improve processes that enhance customer experience."

Do you have any tips for others interviewing with this company?

"Best to have call center experience if applying for dispatch."

What don't you like about working at Spectrum?

"Not much. I had a very good career experience with TWC."

What suggestions do you have for management?

"Not much. They are implementing ways to educate and refresh operations from top to bottom."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Service Technician
in Pompano Beach, FL

What do you like about working at Spectrum?

"We are looking for better advance and new relationship work on team work."

Do you have any tips for others interviewing with this company?

"Recommended to get people with attitude on their lives, I think so."

What don't you like about working at Spectrum?

"To work several times on weekends and not to receive some safety training every month."

What suggestions do you have for management?

"Wisdom, it is necessary at this time to work on a good team."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 2 / 5
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