Working at Spectrum in Austin, TX: 10 Employee Job Reviews by Real Employee working in Austin, TX Area

"Spectrum is a great company with lots of potential."

"I worked for Time-Warner Cable for a little over a year, and found that it's a great company to work for, although, at the time of my departure, they were working on a merger with ComCast, and a lot of changes were being made, which made employees feel unsecure and nervous as to what was or might take place, not to mention the commission structure was changed for the worst."

"It is a decent call center employment, but the overall management does not make it easy to find any assistance. Limited to 40 hours per year that you can miss at all, so if you have a single true health situation that leaves you hospitalized for any extended time you're out. Work at home is possible but requires too much effort to reach compared to other companies."

"I've worked for Time Warner Business Class for a little over a year now. This company is focused on the customer experience and strives to be the best in the field. There is tremendous internal competition. We battle over the same opportunities with around 40 reps on the same sales floor along with inside sales and channel sales. There is great potential to earn some good money."

"The compensation and benefits package were appropriate to the job duties. Drawbacks included ambiguous scheduling causing work/life imbalance."

"Company environment changed. Engineering was once a place of creative minds, now trench-diggers."

What do you like about working at Spectrum?

"Working for this company has given me the experience to understand the financial responsibilities and being able to analyze capital spending and budgets."

What don't you like about working at Spectrum?

"No opportunity within my city limits to advance in the finance/accounting departments."

What do you like about working at Spectrum?

"Time Warner is an excellent company to work for. We have a good reputation, as we have been around for over 20 years and operate in 20 different states. We offer cutting edge products and services that enhance people's lives. Time Warner is very active in the community and offers many volunteer opportunities. The compensation and benefits are excellent as well."

Do you have any tips for others interviewing with this company?

"Be confident and most of all be yourself. That is the best advice I could give to anyone."

What don't you like about working at Spectrum?

"It has been a great experience and provided me many opportunities and experiences. There is nothing negative to speak of during my tenure with the company."

What suggestions do you have for management?

"Continue to offer the best to our customers as well as our employees."

"Good place to start your career."

What do you like about working at Spectrum?

"The benefits were good."

Do you have any tips for others interviewing with this company?

"If you have any experience at all, look for a better place."

What don't you like about working at Spectrum?

"The ever changing policies that come out almost daily, the way that the employees are told one thing on one day to come in and be something completely different the next day. The impossible time limit on set for support calls if the tech really wants to fix the issue over the phone."

What suggestions do you have for management?

"Be more understanding and flexible on call times, allow the reps to fix the issues in a timely manner rather than restricting them to a call time to low for any real work to be accomplished."

"TimeWarnerCable. Look to hire new management in Austin TX."

What do you like about working at Spectrum?

"Medical benefits and free services for employees."

Do you have any tips for others interviewing with this company?

"Keep documentation of all interactions with supervisors/leads/advocates/managers, and if they refuse just insist on having it in writing! Don't be kicked out on the street without a job, because of Time Warner Cable's poor micromanagement."

What don't you like about working at Spectrum?

"Micromanagement, supervisors/managers fail to follow through with their word, and at best they don't follow policy regarding attendance and family matters. Further, they force/threaten you to work overtime without compensation for time you miss when sick/ill/fmla."

What suggestions do you have for management?

"Hire supervisors and managers that follow policy and care about employee welfare and state of mind. If a manager/supervisor is sick or has a terminal disease... have another manager/supervisor take over their responsibility so employees are left out."