3,708 Customer Service Representative Reviews

"I wish I was paid more for the amount of expertise I am required to maintain.The environment is friendly and the job is fast paced, which is excellent for me."

"I can help kind customers who can make me feel meaningful and happy."

"I love everything about the position. The environment, the task, not knowing what the next call might be about, but always being prepared."

"I love the diversity of calls I was held responsible, but I also did not like when customers called in already angry."

"The thing I love being a Customer Service Representative was actually helping people at their needs. It was a challenging position and helped me build my experiences and goals. I can't say I hate it because it's something I love to do."

"Love: Benefits, my co-workers were amazing.I hate the managers, the crap we have to deal with on a daily basis, being monitored every minute of the day, dealing with hearing how much customers hate you when you get your ACE scores told to you."

"I love the fact of being able to help customers with what they want and need and knowing that they'll remember me for being so helpful and kind to their needs. The one thing I hate about it is when you have co-workers that won't help you when you're busy with a customer when you have more customers to help. The fact of wanting to help everyone as quickly and as efficiently hurts when you're not being helped by co-workers"

"At times it is hard to get my work done when I only working 25 hours a week but I do the best I can. In the last 10 years I have learn so much and I believe I will continue to do so. I have been on the Company side of the insurance industry so I know both how a company works and agency side works. I would like to stay on the agency side as I believe I can continue to learn."

"Being a customer service rep is all great, I love interacting with people face to face as well as over the phone. I love to be the problem solver because it makes people want to do more business with me. The only thing I hate is hearing the bad news, lost jobs, deceased spouse or family."

"Helping customers with their issues and providing great service."

"I do not have any problem with my job, however the environment it is really poor, especially with the manager who is always causing problems and talking bad about people."

"I love to help people. Being able to assist is a joy in itself. There is nothing that I can say that I hate about customer service."

"I love being able to help customers understand what may have been confusing about their bill and giving them the information needed to make the most out of their service. I hated the effort required to escalate an issue that cannot be resolved over the phone."

"I like the job and the interaction with customers. I also like the fact that I was able to expand my duties when the business was slow. I was not satisfied with the fact that I was never reviewed for my work. I was rewarded with bonuses that I was informed that I was a select few, but the business was slow."

"Love to help and work with people, but customer service provides no job security and it's very hard to be recognized for the work you do."