GEICO Employee Reviews for Customer Service Representative

"I would not recommend Geico as a long term career move."

"Good job, don't have to worry about money or layoffs."

What do you like about working at GEICO?

"Overall a pretty great place to work. Better pay and hours than a lot of other jobs; lots of chances to earn raises. I make more money here than when I was using my degree; I wish I would have started here during college so I could have gotten tuition reimbursed! If you're thinking about GEICO, you should definitely give it a chance. As long as you have a positive attitude and show up when you're scheduled, you'll do well."

Do you have any tips for others interviewing with this company?

"Be yourself but put your best foot forward. If you're a hard worker with a positive attitude you'll do well here."

What don't you like about working at GEICO?

"It's a basic, no frills office but that keeps costs down so we can charge our customers less, so that's good. It can get boring sitting at a desk all day, but most jobs can be boring so at least this is comfortable."

What suggestions do you have for management?

"Keep working hard, listen to employees. Associates like it when you're out in the sections; it keeps people motivated."

"Geico is a stepping stone job to other things."

"Don't trust managers; they may seem friendly, but they will lie like no other about you just to make themselves look good."

What do you like about working at GEICO?

"The job doesn't depend on the market; it's the law to have this product! The pay was okay, 31k a year, and profit-sharing was nice."

Do you have any tips for others interviewing with this company?

"Don't work here; please pick a different company, or at least stay away from customer service."

What don't you like about working at GEICO?

"I dislike the turnover. If you are headed or thinking about customer service, don't do it. Pick something else or run. They hire groups of 12 constantly because people are always quitting. For example: when I got hired there were 10 of us. Now there are only two within eight months of being hired. In the group before me there is only one left. I'm on a team with my supervisor with eight people now, and the oldest tenured person has only been here 1.5 years, and it's hard to find someone besides a manager who has been there for over two years when it comes to customer service. I know some of you might be desperate, but please pick something else besides customer service. To give you an idea of what you will be doing on a day-to-day basis... Come to work, get on the phones, and don't ever get off the phones, and never take a break. Phone calls are non-stop with no breaks in between phone calls. As soon as that phone call ends, you are on the phone with the next customer. There are usually about 15 calls on hold, and you will do this for eight hours, five days a week. If you are working on something for a customer but not on the phone, management will come on you and tell you to stop and get back on the phones. Another bad thing is that you will not get Saturday and Sunday off. You will get one week day off and either Saturday or Sunday off."

What suggestions do you have for management?

"It is way too micromanaged and a lot of resources and money are wasted from continuing to hire new people . I thought this was about retaining and being low cost"

"GEICO provided me with excellent training and opportunities. It was an excellent experience."

What do you like about working at GEICO?

"I liked the fast-paced environment and the weekly classes or notification regarding insurance changes, insuring that we were up to code. Management's main duty was to ensure that we were providing top-notch customer service."

Do you have any tips for others interviewing with this company?

"SERVICE... SERVICE... SERVICE, and customers are always right."

What don't you like about working at GEICO?

"Although I excelled in the fast-paced call center environment, I definitely enjoy working face-to-face with customers."

What suggestions do you have for management?

"Nothing. Management was great at doing their job."

"It was a great experience that opened my mind to the insurance world."

What do you like about working at GEICO?

"The learning process was a three-month probation. You had to score high to get past training to actually get the job."

Do you have any tips for others interviewing with this company?

"Make sure you pay attention to detail, because that's very important in training in an insurance industry. Be courteous and always on time."

What don't you like about working at GEICO?

"There is nothing I did not like. The whole experience was great. It has led me to where I am now within the insurance industry."

What suggestions do you have for management?

"Management was very well-organized. They need to give more opportunities to new employees."

"They do not treat their employees well."

"Best job ever."