3,708 Customer Service Representative Reviews

"Most customers are zombies."

"I would have to say the inability to help certain customers the way we should but not able to because of policy."

"Close to home and 4 day work weeks."

"I really loved helping people. Being able to take control of a bad situation and turn it into a good experience for the customer was always a rush. The job never became boring because I never knew what story I was walking into that day."

"The opportunity to provide information to people to empower them to make the most applicable choices in attaining our service or product. I love connecting with people."

"I love that I help people in need and make their day better. I hate the agents before me and after me they are incompatant and lazy, don't do their jobs so it makes mine a lot harder to do."

"I loved the fact that I could interact with different kinds of people every day and knowing I helped someone really made my day. That was my favorite part of the job. What I didn't like about my job were the times when I was not able to help certain people regarding their billing issues/payment plans but I had no choice. I had to follow company guidelines and had to abide by them, unfortunately this was the part I did not like about my job."

"I love being a helper and an aide to the customers and their needs. It was always a great feeling knowing that I was able to assist them successfully with their issues, and if I wasn't able to I would gladly transfer their call to the appropriate department."

"Not having enough time to research the issues to implement a solution in a timely manner."

"I love helping people. I hate overly irrational emotional unreasonable people who refuse to listen to the explanation that they demanded in the first place."

"I liked the aspect of being given an assignment and not having someone stand over my shoulder."

"It's not the job for me. I don't like to stay on the phone all day or talk to customers whom feel their entitled to everything."

"The pay is terrible and the hours are a complete joke, even though I CLEARLY asked for the minimum 20, I am getting 12 a week. You looking for spare cash with a part-time job Not the place."

"My work all over the years as customer service is amazing. The call center is a different experience. The fast paced environment is more than any other job as customer service."

"I didn't really have a any issues with being a customer service rep. Overall I just loved to help people out as much as possible."