"Training was a joke! Complete system changes with little to no training, Pay is horrible! No available supervisors to ask questions. Loved talking to the retirees. They keep me going throughout the day, with all of the drama and harassment."
"The variety of customer base, which allows various situations. I thoroughly enjoy the opportunity to brighten someone's day. No one day is exactly the same, and the things that could occur are ever changing, making it for a quick-to-react environment."
"I like helping the passengers schedule trips and finding the location of drivers."
"The opportunity to serve different nationalities. I love my job."
"Servicing customer and being there to assist them with their questions."
"I love to hear people talking about their concerns and help them get what they want. But sometimes some customers are just in a bad mood when they approach you. Most of the time I understand and feel for the customer and can often get them what they want."
"I truly love dealing with the customers. Some (a few) can be difficult and testing to your patience. Most of the time, they are very pleasant and appreciative of what you do for them."
"I like to help customers over the phone or face to face so they can find me very helpful."
"I love the fact I can help some callers. What I hate about my job is due to contractual agreements you're not able to help them fully as you would like."
"The pay is pretty decent, not many companies like this pay over minimum wage. You get to choose your hours so you are not bogged down with school and work. The thing I don't like most about it is that during the event you are not allowed to take a food break. You are there to work the even which means no food on the job."
"Day to day changes weekly which keeps you paying attention to details. Work is engaging and working closely with customer is satisfying."
"It's a fast past environment and you would defiantly need patient and calm demeanor in order to effectively do your job and meet the customers needs. I tend to not take anything personal it can be very frustrating at times for anyone. however, not taking anything person helps get by a lot easier. I loved that the job was very challenging."
"I love finding solutions that are win, win for the customer and the company. I hate it when a customer manufactures a complaint in an effort to get something for nothing."
"I love the people I work with - from the Territory Manager to the other agents. Everyone is very helpful and there is definitely a strong team atmosphere. I don't hate anything about the company, but have found after two years that I'm just not thrilled about insurance being my career."
"Love the fact of assisting customers with issues and taking steps to make them happy from a business standpoint and well as from a personal consumer standpoint. Do not entirely hate anything about customer service but sometimes dislike that some customers do not always leave happy as most would."
Update your browser to have a more positive job search experience.Upgrade My Browser