Affiliated Computer Services Employee Reviews for Customer Service Representative
Browse Affiliated Computer Services Reviews by Job Title →Customer Service Representatives at Affiliated Computer Services give their company a 3.5 out of 5.0, while the average rating for Affiliated Computer Services is 3.8, making them 8% less happy than every other employee at Affiliated Computer Services and 8% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"I worked for ACS and was impressed with the Wellpoint campaign and the management. However, I felt that the Humana campaign could use some improvement. Overall ACS, a Xerox company, is a great improvement to the options available for an employee of the company."
"I have work with Affiliated Computer Services for about 2 years as a Data Entry Specialist / Customer Service Representative. The company was great with challenging of motivation and leadership. I really thought this company was going to be my career but instead of letting me go with Involuntary Reduction in Force. I had no problem as far with the supervisors and co-workers. I really enjoy working at Affiliated Computer Services."
Average Customer Service Representative Ratings in the Past 4 Years
| Year | Salary |
|---|---|
| 2011 | $3 |
| 2012 | $3 |
| 2014 | $3 |
What do you like about working at Affiliated Computer Services?
"The feeling of satisfaction you get when you feel that you really helped out a customer that you spoke with over the phone."
Do you have any tips for others interviewing with this company?
"Leave right away. This is not a company you want to work for."
What don't you like about working at Affiliated Computer Services?
"Piece rate pay is ineffective way of paying employees. During my time there, they changed the structure of the pay, causing me to lose over $2.00 an hour for doing the same work at the same pace and quality which I was achieving beforehand. To add to this, they did not even inform me that this was going to be change; I only found out after getting a paycheck (less than minimum wage, mind you), and asking the front secretary of our building."
What suggestions do you have for management?
"Crack down on supervisors who spend more time talking and goofing around with each other than helping agents who have questions and need help in a timely fashion."
Average Affiliated Computer Services Attributes by Customer Service Representative
"Hectic, stressful, unfriendly, small, cut hours."
"OK place to work and gain experience, but definitely not for the long term."
What don't you like about working at Affiliated Computer Services?
"The compensation system. They pay on a performance basis, and this would be absolutely fine except that the people who are calling in at times have difficult or complex questions they need answered in detail. I always feel bad that I can't give them the kind of customer service they need due to the fact that all I want to do is get to the next call and FAST."
What do you like about working at Affiliated Computer Services?
"I made very good commission."
Do you have any tips for others interviewing with this company?
"Learn as much as you can in training because the more you know, the more comfortable the customers are with upselling."
What don't you like about working at Affiliated Computer Services?
"Lack of health benefits."
What suggestions do you have for management?
"More performance based promotions."
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