NCO Group Employee Reviews for Customer Service Representative

"I've worked for NCO/APAC for 6 months and developed excellent customer services skills."

"I enjoyed my time there and glad I worked in customer service."

What do you like about working at NCO Group?

"I enjoyed my time there because it was flexible and paid well for a part time job."

Do you have any tips for others interviewing with this company?

"That it is a stressful job but that it pays well and has positive perks."

What don't you like about working at NCO Group?

"The irate customers I had to speak with at times."

What suggestions do you have for management?

"To provide better help to employees so that they can improve theirselves."

"Unprofessional, discourteous thieves."

What do you like about working at NCO Group?

"There really isn't anything at all to say in defense of the company."

Do you have any tips for others interviewing with this company?

"Don't. Just don't. The company's attitude toward interviewees ranges between unprofessional and predatory."

What don't you like about working at NCO Group?

"I was offered a position at a subsidiary of NCO group, Protocol Global Solutions, as a customer service representative, contingent on two things: a clean background check and leaving the job I had immediately. I did so, leaving myself jobless for a few days until the new job started.. or so they told me. Turns out after offering the job and causing me to leave my old one, they discovered that they had hired about a hundred people more than they needed. And instead of telling us, they insisted that this was just a minor delay, and told us that we should all just wait patiently for a few more days, a week tops and they would arrange another new hire class for us.Bull.It's been more than two weeks, I am now completely unemployed, broke, and quite likely to lose the apartment lease I just worked towards for the last six months. And I still have yet to hear a definitive answer as to whether or not I will ever be employed by them. Getting hold of managers to learn what will happen has ranged between difficult and impossible, and despite their awareness of my situation I have yet to hear a single apology,"

What suggestions do you have for management?

"Given the professional nature of this website, I think that it would be inappropriate to relay my rather anatomical suggestions to management."

"THIS IS ONLY A STARTER JOB SHOULD STAY IF YOU DON'T WANT TO ELEVATE IN PAY."

What do you like about working at NCO Group?

"OPPORTUNITY TO LEARN DIFFERENT POSITIONS TO CARRY ELSE WHERE FOR HIGHER INCOME."

Do you have any tips for others interviewing with this company?

"TO BE HONEST AT WHAT SKILLS AND JOB KNOWLEDGE THEY'VE ACTUALLY HAVE PRIOR TO WORKING AT NCO. THERE ARE OPPORTUNITIES TO LEARN."

What don't you like about working at NCO Group?

"BEING ABLE TO MASTER THE JOB AND TOP ALL JOB REQUIREMENTS."

What suggestions do you have for management?

"TO PAY EMPLOYEES WHAT THEY ARE REALLY WORTH."

"This is not a career move. Stop gap employment"

What do you like about working at NCO Group?

"It was a challenging job"

Do you have any tips for others interviewing with this company?

"Avoid this company"

What don't you like about working at NCO Group?

"Commissions were almost impossible to achieve"

What suggestions do you have for management?

"Create a environment where employees are set up to succeed and n"