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Sutherland Global Services
(59 reviews) Submit Review
Industry: Scientific and Technical Consulting Services · HQ: Pittsford, NY · https://www.suth.com

Sutherland Global Services Employee Reviews for Customer Service Representative

Browse Sutherland Global Services Reviews by Job Title →

Customer Service Representatives at Sutherland Global Services give their company a 4.3 out of 5.0, while the average rating for Sutherland Global Services is 3.6, making them 18% happier than every other employee at Sutherland Global Services and 12% happier than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.

50%
33%
17%
0%
0%
4.3
Average Rating
(based on 6 Customer Service Representative Review Ratings)
Customer Service Representative
in Chesapeake, VA

"It’s a nice place to work had its pros and cons"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
Customer Service Representative
in Rochester, NY

"I've only been a Sutherland employee a short while. I'm currently with the Bright House Networks program and I really don't much care for it. I feel like 90% of my job is damage control."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 5 / 5

Average Customer Service Representative Ratings in the Past 9 Years

Year Salary
2011 $4
2012 $5
2014 $3
2019 $4
Customer Service Representative
in Rochester, NY

"I've been a Sutherland employee for just a few months and am currently assigned to the Bright House Networks project. Overall the software is pretty impressive but there is definitely room for improvement."

Person You Work For 4 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Customer Service Representative
in Windsor, ON

"I worked in the Windsor site for Sutherland Global Services since August 9, 2013. I did 6 weeks of training to become an AT&T Mobility Customer Care rep since it was its newest program. I got fired on January 31, 2014. In training you are never told about an app you have to assume and get people to use, never told about ACE scores.This is a horrible workplace to work in. Managers don't care about you, they mentally abuse you and insult you whenever they can. Never work for this company!"

Person You Work For 1 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 5 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 2 / 5 Way You Work 4 / 5

Average Sutherland Global Services Attributes by Customer Service Representative

Company Culture
4.2
Growth Opportunities
4.3
People You Work With
4.3
Person You Work For
3.7
Rewards You Receive
4.2
Support You Get
4.7
Way You Work
4.7
Work Setting
4.2
Customer Service Representative
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative
Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative

"Good to review."

What do you like about working at Sutherland Global Services?

"Fun loving place."

Do you have any tips for others interviewing with this company?

"Please work fun loving place."

What don't you like about working at Sutherland Global Services?

"Season time presure."

What suggestions do you have for management?

"Nothing Special"

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