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3,448 Customer Service Representative Reviews

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"You meet a lot of people, and for the most part the customers are extremely nice, compassionate, fun and interesting. Of course there's other times they can be just the opposite. I can handle most types of people, except the petty complainers and those suffering from entitlement issues."
Posted 5 years ago in Novelty, OH
Customer Service Representative at Firefighter Insurance Services
in Los Angeles, CA

"When customers are rude and treat me like I'm good for nothing and deserve no respect."

Person You Work For 3.3 / 5 People You Work With 3.3 / 5 Work Setting 3.3 / 5
Support You Get 3.3 / 5 Rewards You Receive 3.3 / 5 Growth Opportunities 3.3 / 5
Company Culture 3.3 / 5 Way You Work 3.3 / 5
Customer Service Representative at TelePacific Communications
in Los Angeles, CA

Please give us a one liner to describe this review.

"TelePacific is saving us over a thousand dollars a year! Thanks TelePacific!"

What do you like about working at TelePacific Communications?

"They are a diverse and learning from the people that work in here is a great experience."

Do you have any tips for others interviewing with this company?

"Keep to the point, why are you hiring and what the job requires."

What don't you like about working at TelePacific Communications?

"There are so many clients to tend to, but that means that we are growing."

What suggestions do you have for management?

"Keep up the amazing handling of employees, you guys are great."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative at INADA
in Boulder, CO

"It's a great job. Lots of things to do with mechanical stuff. Lots to learn. You will have to know thoroughly about the products in order to talk to customer."

Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5
Customer Service Representative at Home Finance of America
in Plymouth Meeting, PA

Please give us a one liner to describe this review.

"Work here..it's fun and we all work as a team"

What do you like about working at Home Finance of America?

"Great boss who really care about the staff and customers"

Do you have any tips for others interviewing with this company?

"Plan n staying for about two hours as if they like you they will have you meet with a potential co-worker"

What don't you like about working at Home Finance of America?

"there is nothing I don't like other than it's a long ride but I like coming in"

What suggestions do you have for management?

"Keep hiring the Good people from the companies that are out"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative at Delta Air Lines
in Atlanta, GA

"The line of work I do at the airport has been my dream job and am loving every minute of work."

Person You Work For 4.7 / 5 People You Work With 4.7 / 5 Work Setting 4.7 / 5
Support You Get 4.7 / 5 Rewards You Receive 4.7 / 5 Growth Opportunities 4.7 / 5
Company Culture 4.7 / 5 Way You Work 4.7 / 5
Customer Service Representative at Sainsbury’s Supermarkets
in Edinburgh, IN

"As a customer service representative I liked meeting different customers speaking different languages."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative at Carstens
in Harwood Heights, IL

"In my position I handle every return that is requested and processed for our customers. Because of this, my days seem to go by very fast because there is always something to do. I interact with many areas of the business on a daily basis- customers, sales reps, customer service department, our warehouse. My managers both trust that I make the best decisions for both our customers and our company, and that I can be counted on to initiate our returns in timely fashion."

Person You Work For 3.7 / 5 People You Work With 3.7 / 5 Work Setting 3.7 / 5
Support You Get 3.7 / 5 Rewards You Receive 3.7 / 5 Growth Opportunities 3.7 / 5
Company Culture 3.7 / 5 Way You Work 3.7 / 5
Customer Service Representative at OtterBox
in Fort Collins, CO

What do you like about working at OtterBox?

"Not a whole lot, broken systems and management that are robots. Nothing gets improved even though it's a chicken with their heads cut off organization."

Do you have any tips for others interviewing with this company?

"Don't do it, dead end job even for experienced people. Company depends entirely on cell phone sales and doesn't have a back-up plan. Unless a short term job I don't see much longevity here. Radically high turnover and dissatisfaction rate amongst employees."

What don't you like about working at OtterBox?

"Broken systems, poor management from top to bottom, major lack of experience and know-how. Company is run by children it seems."

What suggestions do you have for management?

"This is pointless, but drives the point that I would need to put an improvement here on a random website instead of internally to be heard."

Person You Work For 1 / 5 People You Work With 1 / 5 Work Setting 3 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Representative at Barrister
in Louisiana, MO

Please give us a one liner to describe this review.

"Best company to start a career with."

What do you like about working at Barrister?

"We have to work on different projects in a day."

What don't you like about working at Barrister?

"No dislikes. There is always something to keep us busy. We have to work in a teams and everyone are really supportive."

What suggestions do you have for management?

"The management team is just good. They have been great support."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Customer Service Representative at Ozburn-Hessey Logistics
in Columbus, OH

Please give us a one liner to describe this review.

"Terrible management team, they don't care abt themselves, customer or employee."

What do you like about working at Ozburn-Hessey Logistics?

"The work is easy and the people are fun to work with."

Do you have any tips for others interviewing with this company?

"Keep looking. No set schedule, its a fly by the seat of your pants workplace."

What don't you like about working at Ozburn-Hessey Logistics?

"Its a free for all and there is no direction."

What suggestions do you have for management?

"Manage. The management is non existent. How hard can it be to ship shoes"

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 1 / 5 Way You Work 3 / 5
Customer Service Representative at Things Remembered
in Cherry Hill, NJ

Please give us a one liner to describe this review.

"Disliked it."

What do you like about working at Things Remembered?

"Opportunity, I guess. And you're taking something nice and making it a memory that lasts forever. I enjoyed watching people smile and sometimes cry when they saw what their finished product looked like."

Do you have any tips for others interviewing with this company?

"Dont work in Cherry Hill mall location, you will be miserable."

What don't you like about working at Things Remembered?

"Everything. The manager had an ax to grind with anyone she disliked. She was a vicious, hard headed woman and no one should ever be under her. In fact, there is an assistant managers position open at her store ..AGAIN!!"

What suggestions do you have for management?

"Chill the frig out. Dont make your employees ask to use the restroom, they are not children. And you can take your power trips and shove them."

Person You Work For 1 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Customer Service Representative at Hertz
in Wichita, KS

Please give us a one liner to describe this review.

"This place wears you down fast, so don't stay too long, it'll make you bitter."

What do you like about working at Hertz?

"I like that they are pretty flexible with your schedule."

Do you have any tips for others interviewing with this company?

"Be prepared. If you really like sales and making bonus checks this is the job for you. If you're looking for higher overall pay and movement opportunities, look elsewhere."

What don't you like about working at Hertz?

"They say customer service is one of their main focuses, but that is an outright lie. Their bottom line is the main focus. If a branch is not hitting a certain utilization, they will pull all the cars out of your fleet, which leaves you with very understandable upset customers who are now late because they have no car. I've worked for Hertz for two years, and the past year alone I have had to tell people we're waiting on cars or out of cars for 4 straight months. The whole time I've been reminded that my sales are low and utterly unacceptable, though I am the top performer at the location. Their philosophy neither the customer or employee is right. Money is right."

What suggestions do you have for management?

"I wish management empowered people more. At the smaller location I worked at, it was much more laid back and a much more profitable location. We were having fun and making customers happy. We kept them coming back. At the current location, I can't write in black ink without having to get that decision approved. Everything has to be run up the chain and back down the chain. It's a hassle to have to call every manager over me to approve printing off a $25 coupon for someone who had a bad experience. (Hertz doesn't allow employees to give money back to customers) I feel like if I don't contact that chain of command though, I'll be questioned relentlessly about it by all 4 managers that I have right now. Come on guys, we're all adults, let us do our jobs."

Person You Work For 1 / 5 People You Work With 4 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 2 / 5
Customer Service Representative at Stacks Restaurants
in Campbell, CA

Please give us a one liner to describe this review.

"An amazing experience, a lucrative and exciting way to live and sustain."

What do you like about working at Stacks Restaurants?

"The money, the clients, the atmosphere and vibe."

Do you have any tips for others interviewing with this company?

"Bring a pen, don't chew gum, smile, and don't ever be late."

What don't you like about working at Stacks Restaurants?

"The favoritism, the assumed seniority and privileges, and attitude. Falling from grace means closing shifts, a lot. Lots of side work. Lack of fluent communication between BoH and FoH."

What suggestions do you have for management?

"Do what you love and love what you do. Feel it, show it, embrace it."

Person You Work For 3 / 5 People You Work With 2 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 1 / 5
Company Culture 2 / 5 Way You Work 5 / 5
Customer Service Representative at Council on International Educational Exchange
in Portland, ME

Please give us a one liner to describe this review.

"Good times and bad times, became worse after new CEO was appointed."

What do you like about working at Council on International Educational Exchange?

"The gym, that's the only thing I liked there, sadly."

Do you have any tips for others interviewing with this company?

"Great company, very bad (newer) management, especially the CEO, he has been firing everybody, especially from departments that are not making enough profit. Please note that this is supposed to be a NON-Profit organization."

What don't you like about working at Council on International Educational Exchange?

"Racism, they treat you like an outsider, don't feel safe talking to people about personal stuff at all. And never tell anybody anything negative about your work, even if it seems to you like an innocent complaint or a comment."

What suggestions do you have for management?

"Quit ! Immediately! Nobody likes them anyway and everyone talks behind their backs."

Person You Work For 3 / 5 People You Work With 4 / 5 Work Setting 5 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
Customer Service Representative at Newport Exterminating
in Irvine, CA

Please give us a one liner to describe this review.

"A lot of stress and grief, no flexibility,owners don't care."

What do you like about working at Newport Exterminating?

"I like getting a paycheck, and wearing jeans to work"

Do you have any tips for others interviewing with this company?

"Don't do it. Its not worth all the drama and BS. They'll never pay you what you deserve."

What suggestions do you have for management?

"My suggestion would be to stop being slavedrivers. Listen to your employees an their suggestions. Don't be so anal retentive (sticky notes aren't meant to be reused) you may be winning the battle but your losing the war. Stop criticizing us behind our backs and to other employees. Pay the 50 yr old (kids) to stay home. They never come to work anyways."

Person You Work For 1 / 5 People You Work With 2 / 5 Work Setting 2 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 1 / 5
Company Culture 1 / 5 Way You Work 2 / 5
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