3,445 Customer Service Representative Reviews

"Defender is very organized and they give you the tools to be successful here. Trainers do a good job of setting the culture here. The office hours are not that great. There is very little vacation time, which makes for limited time for family and self."

"This company believes in helping their employees succeed, which I think is a great policy since successful employees make for a successful company. None that I have noticed. This company really goes a long way to make sure we are properly trained and feel like a part of the company, versus just working for them."

"Many advancement opportunities, great benefits, fair pay, great company to work for, great communication, we feel like a team, love the work we do. Would love to have free lawn service for personal home, limited flexibility with work schedule, benefits for family care are outdated."

"I love the environment. As a credit union, we operate differently than banks. We strive to get members what they may need, not what they don't. Sales are important in most businesses, but at OCCU the focus is on the member. I love that we can take as much time with each member as THEY need. One minute, one hour, however long they need we are there for them. There isn't a pressure for any quota. I love that at OCCU it is a member by member basis for anything. At a bank, where there may be one standard, at the credit union we can take into consideration personal things or information the member has and can work things out to help them--we are a community here. I love the respect and acknowledgement I have. I do work hard and it is rewarded. I can speak openly with my managers, and the atmosphere, even when we have stressful days, is one of camaraderie."

"I love taking with customers and helping people out. I wish we got more respect for everything we did."

"As for working here, you only need to be a body in their bad chairs."

"I love the automatic dialer! I hate getting hung up on! I love that we are given a script that is successful so I don't have to figure it our by myself."

"I love solving problems, and assisting customers provides the opportunity to do that. When someone calls on the phone because they have a question or issue, it's an opportunity for me to practice my skills, learn and grow."

"I love helping people. The feeling of building repore and getting answers/solutions to a customers issues is very fulfilling. The one difficult part of the job would be trying to calm a customer down and getting them to listen. I think it's more of a challenge then a problem."

"I enjoy working with customers to solve their questions/problems."

"I loved everyday it was a new tech issue. Also, work was always different."

"The environment is secure."

"Lack of company support is a problem sometimes but I have felt that the training is exceptional."