Verizon Communications Employee Job Reviews in the United States

"Not a pleasant work environment!"

What do you like about working at Verizon Communications?

"I acquired the technical knowledge that I had previously lacked with Verizon DSL."

Do you have any tips for others interviewing with this company?

"Be willing to be unfulfilled as an agent. This is a call center environment where there is only room for minimal technical support. Often the technical issues will take longer than the time allotted to you per call, which is all management is concerned with. The result ends up being poor customer service."

What don't you like about working at Verizon Communications?

"The trainers could be more knowledgeable so that the CSR's could provide better service to the customers. Also, The lack of professionalism with the management staff could use a drastic change. Their unwillingness to realistically assist their reps, the demeaning tones and their abuse of authority DO NOT TRANSFER INTO POSITIVE CUSTOMER SERVICE!!"

What suggestions do you have for management?

"Don't blow off your reps when they need your help. Listen to their concerns and understand that in order to prevent unhappy customers. Sometimes calls need to take more time than allowed. In other words, if customer satisfaction is what you care about, LEAD BY EXAMPLE!"

"Met many talented folks who have now left or were RIF."

Do you have any tips for others interviewing with this company?

"Pay is good. Advancement is limited."

What don't you like about working at Verizon Communications?

"The last 10 years were no different than any other cable or telecom company - quality only at a price. It is very large and impersonal - business first, employees last."

What suggestions do you have for management?

"Walk the talk."

"I don't know anyone truly happy working there."

What do you like about working at Verizon Communications?

"It was a very depressing environment. Management was by intimidation, and there were ivory towers."

Do you have any tips for others interviewing with this company?

"If you can go someplace else, do it."

What don't you like about working at Verizon Communications?

"I disliked the lack of accountability within, and being unable to get anything done. Most people hide and do not do their jobs. All corporate initiatives are driven by the stock price. Benefits erode each year. The unions get what they want, and management suffers."

What suggestions do you have for management?

"Listen to the people who work for you, and escalate their concerns."

What do you like about working at Verizon Communications?

"I was good at it. Can I get my job back"

Do you have any tips for others interviewing with this company?

"If you get in there, work hard and become an asset to your supervisors. Stay there. There is no better job or company to work for."

What don't you like about working at Verizon Communications?

"I don't like not working there. I should have never left to move to NC."

What suggestions do you have for management?

"Rehire me; down in SC would be good."

"A company that does not care about its employees."

What do you like about working at Verizon Communications?

"I liked working for NY Tell and Bell Atlantic before it was Verizon."

Do you have any tips for others interviewing with this company?

"DON'T."

What don't you like about working at Verizon Communications?

"I dislike that upper management would terminate a lifetime employee with no record of past discipline without even an investigation."

What suggestions do you have for management?

"Take some accountability for your mistakes."

"AirTouch is now Verizon Wireless."

What do you like about working at Verizon Communications?

"I liked the great people. I loved the atmosphere and won contests"

Do you have any tips for others interviewing with this company?

"Be aggressive. This is a tough company to get into. You need to know someone."

What don't you like about working at Verizon Communications?

"I loved working there."

What suggestions do you have for management?

"Be positive."

"32 years, 31 perfect attendance, SO WHAT! You're out of here."

What do you like about working at Verizon Communications?

"I worked there 32 years. The last 10 were not enjoyable. The company became very impersonal and was focused on the bottom line."

Do you have any tips for others interviewing with this company?

"Plan to do you best for the company, but take care of yourself as well."

What don't you like about working at Verizon Communications?

"I feel like my past achievements counted for nothing. I was thrown under the bus at the end."

What suggestions do you have for management?

"Do your job! Get to know your people and realize they are human beings and not just another disposable resource."

"Great technical people and product, but weak on program management and organization."

"Great job, no room for advancement, great pay."

What do you like about working at Verizon Communications?

"I like the great learning curve. The salary is good."

Do you have any tips for others interviewing with this company?

"Take the job to earn some money. Do not make it a career at Verizon. It will never happen, because they lay off and do not care about the employees."

What don't you like about working at Verizon Communications?

"I dislike the poor leadership. They have programs to cover themselves in a court, but do not use them. The benefits package was drastically reduced, while senior management did not lose anything."

What suggestions do you have for management?

"Start listening to your employees."

"Disappointed."

What do you like about working at Verizon Communications?

"It is close to home."

Do you have any tips for others interviewing with this company?

"Keep looking."

What don't you like about working at Verizon Communications?

"The supervisor has disrespectful behavior and lack of knowledge."

What suggestions do you have for management?

"Hire new supervisors who are not discriminating and know how to deal with employees with PROPER respect."

"Verizon Communications is a great place to work and retire from."

What do you like about working at Verizon Communications?

"I like the flexibility and income."

Do you have any tips for others interviewing with this company?

"Be yourself!!"

What don't you like about working at Verizon Communications?

"There is nothing I dislike!!!"

"Good company that has potential to be great!"

What do you like about working at Verizon Communications?

"I liked the excellent benefits. The tuition assistance program was really outstanding."

Do you have any tips for others interviewing with this company?

"This is a great company if you get a job that you love."

What don't you like about working at Verizon Communications?

"Toward the end of my career with Verizon, the morale was extremely low. Part of it was due to the economy, but part was due to management as well."

What suggestions do you have for management?

"Share some of the bonus money with the lower-tier employees."

"Verizon is not a great employer on the personal side."

What do you like about working at Verizon Communications?

"I like that the company paid medical, dental and college tuition."

Do you have any tips for others interviewing with this company?

"Unless you really need the job, don't."

What don't you like about working at Verizon Communications?

"You are part of the machine."

What suggestions do you have for management?

"None, as they have proven to not be open to changes that have the potential to negatively impact the bottom line."

"Can you treat me right yet"

What do you like about working at Verizon Communications?

"They do have good benefits."

What don't you like about working at Verizon Communications?

"They teach you like you belong in the toilet."

What suggestions do you have for management?

"Treat everyone like equals and not slaves and you will see the productivity go up."