PetSmart Employee Job Reviews in the United States

"The culture is not what it used to be. Impossible expectations with little help from senior leadership. Review process seems backwards, we write reviews on ourselves before the year has ended. Your district manager and RVP set the tone for your experience. If you are looking to lead a business, look somewhere else our priorities center on things that do not drive the business."

"I have worked for PetSmart since July 2012. I do enjoy working here and being around the animals and people. It is a good place to work if you are a high school or college student."

"It was fun because of the animals, but overall it was terrible."

What do you like about working at PetSmart?

"I like working with dogs and other animals that are in the facility."

Do you have any tips for others interviewing with this company?

"You need to be strong-minded and have a strong backbone, because you will get pushed around a lot."

What don't you like about working at PetSmart?

"People tend to throw you under the bus a lot, and if you come up with an idea, you hardly ever get credit for it."

What suggestions do you have for management?

"Hire people who will actually love their job, rather than hire someone who wants a manager position for the power they get. Do a higher background check."

"I hate this company."

What do you like about working at PetSmart?

"I like seeing the dogs and other pets, and helping pet parents with things they need and making their day."

Do you have any tips for others interviewing with this company?

"Be careful who and where you go. Research everything. Take in a store visit. Talk to current associates and ex-associates before applying."

What don't you like about working at PetSmart?

"People there gossip and cause drama. The management also does the same thing. If they have a favorite then the associate will do fine, but if they hate you, you're screwed. Most associates have gotten canned for stupid reasons, not legitimate. Some quit because they weren't going up in the company and dealt with drama. I have been with the company for a year and I got denied a raise and a promotion, and I get disrespected every day just being there. I'm thankful I have a job but this job is the worst one ever. Tip: be careful where you work for and who. The people treat employees like second class citizens, like dirt. The store is always behind products that are hardly ever there, and customers complain because their items are out of stock, and the associates are rude."

What suggestions do you have for management?

"Clean house and respect everyone equally and make the associates want to come and have fun at work."

What do you like about working at PetSmart?

"I like working with the animals and helping customers find supplies."

Do you have any tips for others interviewing with this company?

"Just know about animals and show that you care about them."

What don't you like about working at PetSmart?

"PetSmart does not focus on the well-being of the animals. In the end it's all about the money. For example, if we have a sick guinea pig and are given the choice whether to continue treatment or just put it down, the manager would decide to put it down because it's cheaper."

What suggestions do you have for management?

"If I were manager, I'd take people's availability into consideration."

"A terrible company to work for."

What do you like about working at PetSmart?

"I did not like working for PetSmart at all."

Do you have any tips for others interviewing with this company?

"To put it simply: don't interview unless you look good in a skirt."

What don't you like about working at PetSmart?

"I hated everything about working for the company and still do."

What suggestions do you have for management?

"Redo the entire way the company runs at a store level."

What do you like about working at PetSmart?

"I like interacting with the people, and the challenge of managing multiple departments."

Do you have any tips for others interviewing with this company?

"Be customer focused. Focus on leadership and working through people."

What don't you like about working at PetSmart?

"There is never enough payroll to get things done right."

What suggestions do you have for management?

"Make the stores easier to run. There are too many strict processes."

What do you like about working at PetSmart?

"I am passionate about animals and love working in an environment where I can work with dogs and talk about pets all day. I'm surrounded with pet-related items and people who really love their pets."

Do you have any tips for others interviewing with this company?

"Don't expect to move up super fast. Though hard work is rewarded with extra hours or the good shifts, it may not result in a promotion."

What don't you like about working at PetSmart?

"I'm worried that my opportunities are being overestimated (because I just started working there this month) and that my hours may drop after the holidays and I could need to get another job to pay the bills."

What suggestions do you have for management?

"I would have fewer employees and allow more full time workers. Also, I would lower the number of dogs that are required to be groomed per hour."

"Help customers in a noisy environment quickly and professionally."

What do you like about working at PetSmart?

"I enjoyed the power of being in control of my environment or getting any situation back under control quickly without making a scene."

Do you have any tips for others interviewing with this company?

"I would tell any possible applicants to stay aware of the environment around you and be able to show that skill."

What don't you like about working at PetSmart?

"I don't like the use of micromanagement and the slow problem-solving process."

What suggestions do you have for management?

"I would suggest to the management to trust and empower your employees to help give them a passion for what they do."

What do you like about working at PetSmart?

"I liked the animals and a lot of the customers."

Do you have any tips for others interviewing with this company?

"Do not work there because you will regret it a lot."

What don't you like about working at PetSmart?

"I didn't enjoy how I was treated and how much time it took up."

What suggestions do you have for management?

"I would care about what other people said and not just what I wanted."

What do you like about working at PetSmart?

"I like the good atmosphere and good teamwork. I enjoy working with animals, and I like my coworkers."

Do you have any tips for others interviewing with this company?

"Be yourself, and make sure you genuinely enjoy working around animals before you commit."

What don't you like about working at PetSmart?

"There are far too many new rules and policies coming out every week (it seems like!) that don't make sense and place severe restrictions that keep us from doing our jobs effectively."

What suggestions do you have for management?

"Have the people making the policies do a little more research. Or better yet, have them actually work in the stores before policies."

What do you like about working at PetSmart?

"I like the culture, the people, the customers, and working with animals and customers."

Do you have any tips for others interviewing with this company?

"Have strong customer service skills, be customer-driven, love animals, love your job, and have a desire to help."

What don't you like about working at PetSmart?

"I don't like the pay, low incentives, not enough support, high turnover rate and more support."

What suggestions do you have for management?

"Improve incentive, improve support, improve payroll, improve staffing, and improve accountability."

What do you like about working at PetSmart?

"My likes are: interaction of customers and pets, organized, and a structured job."

Do you have any tips for others interviewing with this company?

"Have patience, as there are several tests to take for the job to get certified."

What don't you like about working at PetSmart?

"The retail hours are mainly what I did not like about the position."

What suggestions do you have for management?

"It is important to listen and be on the same mindset within managers."

What do you like about working at PetSmart?

"I get to meet different kinds of people, and see new kinds of animals. I also enjoy helping people and sharing my knowledge with others."

Do you have any tips for others interviewing with this company?

"Make sure you like pets, and don't try to work in grooming unless you know what you are getting into. It's fun at times, but can be very stressful, and you have to have some strength."

What don't you like about working at PetSmart?

"I don't like standing on the hard floor for several hours, or the customers who come in to scam us."

What suggestions do you have for management?

"It would be nice if the individual stores had freedom on where to put certain items in the store."

"I had a great experience working with pet parents as well as all the assorted pets."

What do you like about working at PetSmart?

"I like being able to have a one-on-one with customers and with pets of all kinds."

Do you have any tips for others interviewing with this company?

"Hold the company accountable for keeping the polices and procedures."

What don't you like about working at PetSmart?

"Raises were up to the cost of living and corporate. Management was always changing."

What suggestions do you have for management?

"Believe in coaching and culture of the company, and hold the company accountable."