PetSmart Employee Job Reviews in the United States

"PetSmart is one of the greatest places I have ever worked for. The level of CARE they give their employees is amazing. I've never seen mid-level to top executives care so much about associates in all of my career. All my coworkers are happy to come to work and we never stop caring for everyone."

"Nice to work here. Pet Smart has a good work environment."

"I like working with Petsmart because it is fun to see all the smiles on people's faces when they come in with their pet and when they leave with a new pet for the first time."

"I've worked at Petsmart for over 2 1/2 years. I managed over 50 employees. The company is growing and has stores all over the United States and Canada."

"Great company and work ethics. All the cutting edge tools and technologies are being leveraged there"

What do you like about working at PetSmart?

"My likes are: interaction of customers and pets, organized, and a structured job."

Do you have any tips for others interviewing with this company?

"Have patience, as there are several tests to take for the job to get certified."

What don't you like about working at PetSmart?

"The retail hours are mainly what I did not like about the position."

What suggestions do you have for management?

"It is important to listen and be on the same mindset within managers."

"Company vision and reputation, relationship with supervisors/team, and appreciation for a job well done are much more important than any monetary reward."

"I worked for Petsmart for a little over 3 years. Managers looked out for their employees and treated everyone fairly, confronting problems with ease and good communication. Non-managerial sections of the store are divided between Stockers, Cashiers and Pet Care Associates. All three departments are trained to put customers service at the forefront. While I am unable to speak for other stores as some work differently depending on district and overall area, the one I was employed at made sure animal welfare was also held to standards, giving customers the peace of mind that potential pets were cared for attentively and correctly."

"Working at PetSmart for almost three years was an extremely rewarding job. I had the opportunity to make the lives of pets better every single day. The satisfaction I got when a new cat was adopted, a family shopped for their puppies first everything, or the care given to a freshly groomed dog felt amazing. There are not many jobs you will find that let you see the impact you are making on people and pets' lives each interaction."

"Petsmart is an awesome company with high moral and great culture! I would highly recommend."

"I was fortunate to become employed by PetSmart in a wonderful role that I had successfully completed in other companies in the past. The culture was fantastic; relaxed yet professional as individuals held themselves with great respect. Nice corporate campus and many amenities and events. However, my specific situation with my direct manager, we initially were very well balanced and worked well together. Once the larger team fell behind schedule, our relationship became poor and he made it clear to me that we would never see eye-to-eye. My immediate organization developed into a clique and you were either loved or hated. I was scape-goated with poor justification and multiple factors out of my control. Once released, I found out that the organization was re-organized and barely kept their heads above water. I have sorrow for anyone who is wrongly punished for other teams short-comings."

"I had a great experience working with pet parents as well as all the assorted pets."

What do you like about working at PetSmart?

"I like being able to have a one-on-one with customers and with pets of all kinds."

Do you have any tips for others interviewing with this company?

"Hold the company accountable for keeping the polices and procedures."

What don't you like about working at PetSmart?

"Raises were up to the cost of living and corporate. Management was always changing."

What suggestions do you have for management?

"Believe in coaching and culture of the company, and hold the company accountable."