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PetSmart Employee Job Reviews in the United States

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17%
33%
23%
18%
9%
3.2
Average Rating
(based on 66 PetSmart Review Ratings)

Ratings by Category

Company Culture
3.2
Growth Opportunities
2.7
People You Work With
3.9
Person You Work For
3.5
Rewards You Receive
2.9
Support You Get
3.0
Way You Work
3.5
Work Setting
3.3
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Store Manager

"Pets, people, and products - all under one roof."

Pet Care Associate

What do you like about working at PetSmart?

"I enjoyed helping people find solutions to their specific needs. The other employees were great people, and we worked together to make customers and each other happy."

Do you have any tips for others interviewing with this company?

"Come with a strong knowledge of general pet care and always keep your mood elevated. Even if you may not feel upbeat at first, as the day progresses, the great customers and other employees will make your day worthwhile."

What don't you like about working at PetSmart?

"The company did not allow for company events because their policy was against employees spending time together outside of work. There was very little room to grow and I felt that there wasn't enough challenge to the job."

What suggestions do you have for management?

"Consider allowing company functions, and recognize employees who work hard for their efforts."

Person You Work For 2.6 / 5 People You Work With 4.2 / 5 Work Setting 2.9 / 5
Support You Get 3.1 / 5 Rewards You Receive 2.5 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 2.9 / 5
Senior Pet Care Specialist

What do you like about working at PetSmart?

"I like seeing dogs every day. It is simple to sell products. Usually co-workers are good."

Do you have any tips for others interviewing with this company?

"It's a good starter job, I guess. It can be fun at times, but prepare for a stressed out work experience. Keep an open mind. Don't get pulled into here for too long. Remember, no retirement packages."

What don't you like about working at PetSmart?

"My dislikes are: horrible pay for the job, horrible employee discount at only 15%, no bonuses for hard work done, hardly any recognition for a job well done, no retirement options, working holidays, nights, and weekends, extreme micromanaging and corporate policies that are unrealistic with the weekly hours provided, and DOES NOT HIRE FROM WITHIN! Medical, dental, and vision is all expensive. It's great insurance though, but very expensive."

What suggestions do you have for management?

"HIRE FROM WITHIN!!!! Treat your employees better. Don't think that getting to see cute dogs and pets every day is incentive enough to stay. A great job would go a long way."

Person You Work For 2.9 / 5 People You Work With 3.9 / 5 Work Setting 2.7 / 5
Support You Get 2 / 5 Rewards You Receive 1.4 / 5 Growth Opportunities 2.3 / 5
Company Culture 2.8 / 5 Way You Work 4 / 5
Operations Manager

What do you like about working at PetSmart?

"I like the concept and people I work with. The company is fantastic. The employees and managers always are responsible and communicative."

Do you have any tips for others interviewing with this company?

"Be responsible and care for your position with communication and integrity. Always do more than what is expected of you."

What don't you like about working at PetSmart?

"I want a more professional, respectable career at this time. I appreciate everything the company has done for me so far, but the advancement is very limited and I want to further my career forward."

What suggestions do you have for management?

"Keep up the good work. The management team has great teamwork and cares about their positions."

Operations Manager
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 3.7 / 5 Growth Opportunities 2.6 / 5
Company Culture 3.1 / 5 Way You Work 4.8 / 5
Operations Manager
Person You Work For 3.9 / 5 People You Work With 3.6 / 5 Work Setting 3.1 / 5
Support You Get 4 / 5 Rewards You Receive 4.3 / 5 Growth Opportunities 4.1 / 5
Company Culture 3.8 / 5 Way You Work 4.2 / 5
Guest Relations Associate

What do you like about working at PetSmart?

"I enjoy working with the pets most of all. I also enjoy the creativity afforded to me when I complete the report cards for the day camp dogs."

Do you have any tips for others interviewing with this company?

"I can't imagine anyone not being able to get this job."

What don't you like about working at PetSmart?

"I dislike the incredibly low pay."

What suggestions do you have for management?

"Lead by example. Follow the rules of how to handle aggressive dogs so everyone else does, and no one gets bitten again."

Person You Work For 3.1 / 5 People You Work With 2.3 / 5 Work Setting 4.4 / 5
Support You Get 3.1 / 5 Rewards You Receive 1.5 / 5 Growth Opportunities 1.4 / 5
Company Culture 4 / 5 Way You Work 3.1 / 5
Dog Trainer
Person You Work For 4 / 5 People You Work With 4 / 5 Work Setting 4.9 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4.5 / 5 Way You Work 4 / 5
Pet Care Manager

What do you like about working at PetSmart?

"I like working with pets and their parents who love them."

Do you have any tips for others interviewing with this company?

"Policy and procedures are in place for a reason, and it's not to tell you what to do but to guide you in your safety, the animals' safety, and keeping customers in mind."

What don't you like about working at PetSmart?

"Not all of the funds raised for the animals go directly to the cause or the animals."

What suggestions do you have for management?

"Stress the goals of quarterly fundraisers to help increase funds brought in."

Presentation Manager

What do you like about working at PetSmart?

"I like everything."

Do you have any tips for others interviewing with this company?

"Be yourself."

What don't you like about working at PetSmart?

"I don't like the lack of advancement opportunities."

What suggestions do you have for management?

"Allowing growth opportunities for your current associates is important."

Order Filler

What do you like about working at PetSmart?

"I like the chance to grow with the company."

Do you have any tips for others interviewing with this company?

"Work hard, don't be late, and don't miss too many work days."

What don't you like about working at PetSmart?

"I don't like the new rate system."

What suggestions do you have for management?

"Work more with those who want to continue working for the company."

Pets Hotel Associate

"Just a job while in school."

Manager

"You must love animals."

What do you like about working at PetSmart?

"I like the customers and animals."

Do you have any tips for others interviewing with this company?

"You must love animals."

What don't you like about working at PetSmart?

"I don't like the lack of professionalism."

What suggestions do you have for management?

"Treat people fairly and stop the politics."

Assistant Store Manager

What do you like about working at PetSmart?

"I like the people I work with."

What don't you like about working at PetSmart?

"I don't like going in at 4 a.m."

What suggestions do you have for management?

"Have more of a backbone."

Pet Care Manager

"Good working at Petsmart."

What do you like about working at PetSmart?

"I love pets."

Do you have any tips for others interviewing with this company?

"Just make sure you like pets."

PetSmart Reviews FAQs

Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.2 Average Rating out of 5, based on over 66 PetSmart Review Ratings left anonymously by PetSmart employees, which is 18% lower than the average rating for all companies on CareerBliss. 73% of employees would recommend working at PetSmart.

Does PetSmart pay their employees well?

PetSmart employees earn $30,000 annually on average, or $14 per hour, which is 55% lower than the national salary average of $66,000 per year. 31 PetSmart employees have shared their salaries on CareerBliss. Find PetSmart Salaries by Job Title.

How satisfied are employees working at PetSmart?

73% of employees would recommend working at PetSmart with the overall rating of 3.2 out of 5. Employees also rated PetSmart 3.2 out of 5 for Company Culture, 2.9 for Rewards You Receive, 2.7 for Growth Opportunities and 3.0 for support you get.

What is the highest paying job at PetSmart?

According to our data, the highest paying job at PetSmart is a Senior Project Manager at $200,000 annually. Browse PetSmart Salaries by Job Profile.

What is the lowest paying job at PetSmart?

According to our data, the lowest paying job at PetSmart is a Guest Services Specialist at $13,000 annually. Browse PetSmart Salaries by Job Profile.

What are the pros and cons of working at PetSmart?

According to reviews on CareerBliss, employees commonly rated the pros of working at PetSmart to be Company Culture, People You Work With, Person You Work For and Support You Get, and cons to be Growth Opportunities and Rewards You Receive.

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