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PetSmart Employee Job Reviews in the United States

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On average, employees at PetSmart give their company a 3.2 rating out of 5.0 - which is 20% lower than the average rating for all companies on CareerBliss. The happiest PetSmart employees are Managers submitting an average rating of 4.6 and Presentation Managers with a rating of 3.6.

17%
33%
23%
18%
9%
3.2
Average Rating
(based on 66 PetSmart Review Ratings)

Ratings by Category

Company Culture
3.2
Growth Opportunities
2.7
People You Work With
3.9
Person You Work For
3.5
Rewards You Receive
2.9
Support You Get
3.0
Way You Work
3.5
Work Setting
3.3
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Store Manager

"Outstanding."

What suggestions do you have for management?

"Have fun. It's a great place to work for."

Pet Products Support Manager

What do you like about working at PetSmart?

"I like the managers."

What don't you like about working at PetSmart?

"Unfair."

Company-Industry Rating Comparison

3.2
PetSmart (106)

4.6 Highest Rated in this Industry is Lehigh Press (8)
2.7 Lowest Rated in this Industry is Aaron Brothers (16)
3.6 Average of All Companies in this Industry (7,571)
Cashier

"This job was horrible."

What don't you like about working at PetSmart?

"Everything - management was a joke. There was no respect in the workplace."

What suggestions do you have for management?

"New management is needed throughout store #160."

Animal Specialist

"Only a place to work for teenagers."

What do you like about working at PetSmart?

"I liked working with the animals."

What don't you like about working at PetSmart?

"I didn't like the low wages."

What suggestions do you have for management?

"They need to recognize when others are doing a good job, and while others are slacking off."

Supervisor

"It's a job."

Trainer

"PetSmart is a fun place to work."

What do you like about working at PetSmart?

"I loved the management and got along with co-workers. The support at this company was tremendous."

Do you have any tips for others interviewing with this company?

"Love pets, and have a great attitude towards helping even the most difficult and upset customer."

What don't you like about working at PetSmart?

"As a trainer, growing past level three is fairly impossible."

What suggestions do you have for management?

"Allow more growth opportunities for trainers."

Inventory Manager

"Sorry I left!"

What do you like about working at PetSmart?

"I liked the atmosphere."

Do you have any tips for others interviewing with this company?

"Be prepared for the "What animal would you be?" question."

What don't you like about working at PetSmart?

"I disliked dog poo."

Independent Contractor

"I worked as a contractor at PetSmart, but the employees seemed relatively happy."

Store Manager

"Not what you think it is."

What do you like about working at PetSmart?

"Nothing."

Do you have any tips for others interviewing with this company?

"Don't interview."

What don't you like about working at PetSmart?

"It is all about results and not people."

What suggestions do you have for management?

"They don't listen."

Pet Products Manager

"Great company to work for if you are customer-oriented and a hard worker."

What do you like about working at PetSmart?

"I liked working with the customers."

Do you have any tips for others interviewing with this company?

"Go in with a positive attitude, and make sure you know something about this company before you go in for your interview."

What don't you like about working at PetSmart?

"The only thing I did not like about PetSmart was every once in a while seeing that one dog whose owner does not take that good of care of him/her."

What suggestions do you have for management?

"The management is pretty good at the store in Bollingbrook."

Inventory Manager

"PetSmart is a good job for someone who is just starting out in the work force to grow with."

What do you like about working at PetSmart?

"You get to meet new people."

Do you have any tips for others interviewing with this company?

"Try to be as open as possible."

What don't you like about working at PetSmart?

"The pay is low for the store associates."

What suggestions do you have for management?

"Raise the hourly pay."

Regional Loss Prevention Manager

What do you like about working at PetSmart?

"I like the people in general."

Do you have any tips for others interviewing with this company?

"Make another choice if you are looking for a management position."

What don't you like about working at PetSmart?

"There are unqualified persons in upper management with no idea how to treat people and motivate a team."

What suggestions do you have for management?

"Make changes in the HR department. Get rid of the favoritism."

Overnight Pet Care Specialist

"Pets first... money second."

What do you like about working at PetSmart?

"I like the animals."

Do you have any tips for others interviewing with this company?

"Ask about the welfare of the pets in the hotel."

What don't you like about working at PetSmart?

"I don't like the politics."

What suggestions do you have for management?

"Pay attention to the truth."

IT Specialist

"This review reflects the changes in the work environment that made it less than stellar for me."

What do you like about working at PetSmart?

"Corporate IS support was patient and reactive to the facilities' needs. Assistance was rendered without reservations. The camaraderie of the local staff allowed for a mostly positive environment until the end."

What don't you like about working at PetSmart?

"Management agendas and actions were very often in conflict with company-established goals and policies. Management often knew little about the actual IT runnings. This made it difficult to maintain systems in the face of contradictory edicts from management."

What suggestions do you have for management?

"Listen to the associates, and take into account that they are the people interacting with the system regularly. The feedback of associates can aid in the betterment of the business overall and in the retrofitting of the associated processes."

General Manager

"Good opportunity to grow."

PetSmart Reviews FAQs

Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.2 Average Rating out of 5, based on over 66 PetSmart Review Ratings left anonymously by PetSmart employees, which is 18% lower than the average rating for all companies on CareerBliss. 73% of employees would recommend working at PetSmart.

Does PetSmart pay their employees well?

PetSmart employees earn $30,000 annually on average, or $14 per hour, which is 55% lower than the national salary average of $66,000 per year. 31 PetSmart employees have shared their salaries on CareerBliss. Find PetSmart Salaries by Job Title.

How satisfied are employees working at PetSmart?

73% of employees would recommend working at PetSmart with the overall rating of 3.2 out of 5. Employees also rated PetSmart 3.2 out of 5 for Company Culture, 2.9 for Rewards You Receive, 2.7 for Growth Opportunities and 3.0 for support you get.

What is the highest paying job at PetSmart?

According to our data, the highest paying job at PetSmart is a Project Management Consultant at $200,000 annually. Browse PetSmart Salaries by Job Profile.

What is the lowest paying job at PetSmart?

According to our data, the lowest paying job at PetSmart is a Guest Services Specialist at $13,000 annually. Browse PetSmart Salaries by Job Profile.

What are the pros and cons of working at PetSmart?

According to reviews on CareerBliss, employees commonly rated the pros of working at PetSmart to be Company Culture, People You Work With, Person You Work For and Support You Get, and cons to be Growth Opportunities and Rewards You Receive.

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