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PetSmart Employee Job Reviews in the United States

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On average, employees at PetSmart give their company a 3.3 rating out of 5.0 - which is 17% lower than the average rating for all companies on CareerBliss. The happiest PetSmart employees are Managers submitting an average rating of 4.6 and Store Managers with a rating of 3.6.

17%
34%
23%
16%
9%
3.3
Average Rating
(based on 64 PetSmart Review Ratings)

Ratings by Category

Company Culture
3.2
Growth Opportunities
2.7
People You Work With
4.0
Person You Work For
3.5
Rewards You Receive
2.9
Support You Get
3.1
Way You Work
3.5
Work Setting
3.4
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PetSmart Employee

"This was a fun place to work for when I started almost 4 years ago. I started at 1 location which was great but when I transferred to the other location things went down hill. The grooming salon people were great and some of the people in core too. There is a lot of favoritism that goes on. The management is ok but the upper management are bad. If you have a problem don't count on them for help. They do not return your calls and don't take their word for anything."

Person You Work For 5 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 1 / 5
Company Culture 4 / 5 Way You Work 3 / 5
PetSmart Employee

"I have been working for petsmart for 9 months today. The experience has been less than welcoming. Don't expect help with associate issues. Training is atrocious because they are all packed on an IPAD instead of expert hands on. It's clicky and toxic. My job is in jeopardy due to a dispute with upper management. Over worked and over stressed. If you don't fit in expect to be looking for a new job. They use good workers and praise the lazy ones as long as you are part of their group. I've worked many customer service jobs and this one has to be the worst experience I've had. Zero accountability numerous call outs with no recourse expect that the people who do show up get screwed. Management is manipulative and sneaky. Don't speak up or stand out because you'll be exed out and forced to seek other employment due to the uncomfortable atmosphere. If they can't fire you they will find a way to make you not want to be there. Since I started working there it's been one issue after another because I come from a working background while this place seems to enjoy the coziness of not being pushed to work. Their store ratings is not because of management but the lower level employees who have to soften the experience and apologize for their experience. I'd tell anyone to think twice before applying because now that I know how it works there I am realizing I do not fit in or belong and regret leaving a job I was with for 4 and half years to come to this kindergarten playground."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 1 / 5
Support You Get 1 / 5 Rewards You Receive 1 / 5 Growth Opportunities 3 / 5
Company Culture 1 / 5 Way You Work 2 / 5

Company-Industry Rating Comparison

3.3
PetSmart (104)

4.6 Highest Rated in this Industry is Lehigh Press (8)
2.7 Lowest Rated in this Industry is Aaron Brothers (16)
3.6 Average of All Companies in this Industry (7,535)
Pet Stylist

"PetSmart is a very reliable workforce with many opportunities to gain hours. If I had any complaints it would be more flexible hours. The coworkers and managers are easy to get along with and make sure you feel a part of the family."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 3 / 5
Company Culture 4 / 5 Way You Work 4 / 5
PetSmart Employee

"I was fortunate to become employed by PetSmart in a wonderful role that I had successfully completed in other companies in the past. The culture was fantastic; relaxed yet professional as individuals held themselves with great respect. Nice corporate campus and many amenities and events. However, my specific situation with my direct manager, we initially were very well balanced and worked well together. Once the larger team fell behind schedule, our relationship became poor and he made it clear to me that we would never see eye-to-eye. My immediate organization developed into a clique and you were either loved or hated. I was scape-goated with poor justification and multiple factors out of my control. Once released, I found out that the organization was re-organized and barely kept their heads above water. I have sorrow for anyone who is wrongly punished for other teams short-comings."

Person You Work For 2 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 4 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Stylist

"While working for PetSmart, I have changed as a person. I went in young, quiet, and shy. However, through time I gained confidence. I speak my mind. I've researched the inner workings of the company. I took the time to take care of things that were overlooked. The experience I gained there cannot be underestimated."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3 / 5
Company Culture 3 / 5 Way You Work 5 / 5
PetSmart Employee

"I've worked for Petsmart since 2001 and It was a good organization to work for. The culture was tailored around associates by making feel a sense of belonging. The company expectations were clear and it was the associate's responsibility to make sure they lived by those expectations and meet standards. PetSmart was a good company to work for but growth opportunities were not inclusive to all based on qualifications that's why I'm looking for a company that has to cherish their associates' growth and development seriously and by reading Jobot company's reviews, I believe I will fit in good and make an immediate impact."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 5 / 5
PetSmart Employee

"Strong company in a growing industry. Great opportunity for growth."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 2 / 5 Rewards You Receive 3 / 5 Growth Opportunities 5 / 5
Company Culture 3 / 5 Way You Work 3 / 5
PetSmart Employee

"I've worked for Petsmart for 7 years. The company had gone through a LOT of changes over the last 5 years. Things are getting better, but there are still some parts of the company that are still following the old leadership ways. The culture is starting to make a turnaround but it is not felt in all areas."

Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 2 / 5 Rewards You Receive 4 / 5 Growth Opportunities 1 / 5
Company Culture 3 / 5 Way You Work 2 / 5
QA Automation Engineer

"Great company and work ethics. All the cutting edge tools and technologies are being leveraged there"

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 5 / 5 Rewards You Receive 5 / 5 Growth Opportunities 5 / 5
Company Culture 5 / 5 Way You Work 4 / 5
Stocker

"I've worked for PetSmart for 2+ years. They have some really great people working there, which makes every day a little better. While maybe not a career job for everyone, I've found it a great place to work for while searching for that big job."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 3 / 5
Support You Get 4 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 4 / 5 Way You Work 4 / 5
PetSmart Employee

"I worked for Petsmart for a little over 3 years. Managers looked out for their employees and treated everyone fairly, confronting problems with ease and good communication. Non-managerial sections of the store are divided between Stockers, Cashiers and Pet Care Associates. All three departments are trained to put customers service at the forefront. While I am unable to speak for other stores as some work differently depending on district and overall area, the one I was employed at made sure animal welfare was also held to standards, giving customers the peace of mind that potential pets were cared for attentively and correctly."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 5 / 5
Company Culture 4 / 5 Way You Work 5 / 5
PetSmart Employee

"I would improve the quality of Management. Need more work on organizational leadership."

Person You Work For 4 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 2 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 4 / 5
PetSmart Employee

"Really an awesome place wot work with good compensation and team memebers."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 3 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 3 / 5
PetSmart Employee

"Working at PetSmart for almost three years was an extremely rewarding job. I had the opportunity to make the lives of pets better every single day. The satisfaction I got when a new cat was adopted, a family shopped for their puppies first everything, or the care given to a freshly groomed dog felt amazing. There are not many jobs you will find that let you see the impact you are making on people and pets' lives each interaction."

Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 4 / 5
Support You Get 5 / 5 Rewards You Receive 4 / 5 Growth Opportunities 3 / 5
Company Culture 5 / 5 Way You Work 5 / 5
Store Leader

"PetSmart is a great company. They are fantastic in the pet industry."

Person You Work For 5 / 5 People You Work With 4 / 5 Work Setting 4 / 5
Support You Get 4 / 5 Rewards You Receive 4 / 5 Growth Opportunities 4 / 5
Company Culture 4 / 5 Way You Work 4 / 5

PetSmart Reviews FAQs

Is PetSmart a good company to work for?

PetSmart has an overall rating of 3.3 Average Rating out of 5, based on over 64 PetSmart Review Ratings left anonymously by PetSmart employees, which is 15% lower than the average rating for all companies on CareerBliss. 75% of employees would recommend working at PetSmart.

Does PetSmart pay their employees well?

PetSmart employees earn $30,000 annually on average, or $14 per hour, which is 55% lower than the national salary average of $66,000 per year. 29 PetSmart employees have shared their salaries on CareerBliss. Find PetSmart Salaries by Job Title.

How satisfied are employees working a PetSmart?

75% of employees would recommend working at PetSmart with the overall rating of 3.3 out of 5. Employees also rated PetSmart 3.2 out of 5 for Company Culture, 2.9 for Rewards You Receive, 2.7 for Growth Opportunities and 3.1 for support you get.

What is the highest paying job at PetSmart?

According to our data, the highest paying job at PetSmart is a Project Management Consultant at $200,000 annually. Browse PetSmart Salaries by Job Profile.

What is the lowest paying job at PetSmart?

According to our data, the lowest paying job at PetSmart is a Guest Services Specialist at $13,000 annually. Browse PetSmart Salaries by Job Profile.

What are the pros and cons of working at PetSmart?

According to reviews on CareerBliss, employees commonly rated the pros of working at PetSmart to be Company Culture, People You Work With, Person You Work For and Support You Get, and cons to be Growth Opportunities and Rewards You Receive.

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