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Fifth Third Bank Employee Reviews for Customer Service Representative

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Customer Service Representatives at Fifth Third Bank give their company a 3.4 out of 5.0, while the average rating for Fifth Third Bank is 3.8, making them 11% less happy than every other employee at Fifth Third Bank and 11% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.

0%
50%
33%
17%
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3.4
Average Rating
(based on 6 Customer Service Representative Review Ratings)
Customer Service Representative
in Kentwood, MI

"I personally did not like the company's ethical views and at times how they would treat their long time customers."

Person You Work For 3 / 5 People You Work With 5 / 5 Work Setting 2 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 2 / 5 Way You Work 3 / 5
Customer Service Representative
in Fort Myers, FL

What do you like about working at Fifth Third Bank?

"The people that I work with and its progressive nature."

Do you have any tips for others interviewing with this company?

"Don't expect to move through the ranks quickly. It's very slow move up."

What don't you like about working at Fifth Third Bank?

"Working and feeling like I'm working for the paycheck. I want to feel like I'm working to get to the next level as far as positions go."

What suggestions do you have for management?

"Make sure Customer Service Representatives felt valued, particularly when dealing with difficult customers. Cross training and more potential to move into other branches of the bank."

Person You Work For 3 / 5 People You Work With 3 / 5 Work Setting 4 / 5
Support You Get 3 / 5 Rewards You Receive 3 / 5 Growth Opportunities 2 / 5
Company Culture 3 / 5 Way You Work 3 / 5

Average Customer Service Representative Ratings in the Past 3 Years

Year Salary
2011 $3
2012 $3
2013 $2
Customer Service Representative
in Itasca, IL
Person You Work For 5 / 5 People You Work With 5 / 5 Work Setting 5 / 5
Support You Get 4.3 / 5 Rewards You Receive 3.8 / 5 Growth Opportunities 3 / 5
Company Culture 4.3 / 5 Way You Work 4.5 / 5
Customer Service Representative
Person You Work For 4.9 / 5 People You Work With 4.9 / 5 Work Setting 4.9 / 5
Support You Get 4.8 / 5 Rewards You Receive 2 / 5 Growth Opportunities 3.9 / 5
Company Culture 4.9 / 5 Way You Work 3.2 / 5

Average Fifth Third Bank Attributes by Customer Service Representative

Company Culture
3.3
Growth Opportunities
2.8
People You Work With
4
Person You Work For
3.5
Rewards You Receive
2.8
Support You Get
3.3
Way You Work
3.6
Work Setting
3.8
Customer Service Representative

"Interesting, fast paced environment, customer interaction."

Person You Work For 3 / 5 People You Work With 3.1 / 5 Work Setting 3.1 / 5
Support You Get 3.8 / 5 Rewards You Receive 3.5 / 5 Growth Opportunities 3.9 / 5
Company Culture 4.1 / 5 Way You Work 4.5 / 5
Customer Service Representative
in Berkley, MI
Person You Work For 2 / 5 People You Work With 3 / 5 Work Setting 3.9 / 5
Support You Get 1.2 / 5 Rewards You Receive 1.5 / 5 Growth Opportunities 2 / 5
Company Culture 1.4 / 5 Way You Work 3.2 / 5
Customer Service Representative
in Kentwood, MI

What do you like about working at Fifth Third Bank?

"All the benefits, and the chance for advancement."

Do you have any tips for others interviewing with this company?

"Smile, relax, and ask questions."

What don't you like about working at Fifth Third Bank?

"There is nothing I didn't like about Fifth Third Bank."

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