TeleTech Employee Reviews for Customer Service Representative
Browse TeleTech Reviews by Job Title →Customer Service Representatives at TeleTech give their company a 3.6 out of 5.0, while the average rating for TeleTech is 3.3, making them 9% happier than every other employee at TeleTech and 5% less happy than every other Customer Service Representative on CareerBliss - the happiest Customer Service Representatives work for Sykes.
"I've only worked for Teletech for 6 months. I had amazing coworkers and I loved the work hours."
"I have worked for Teletech for a year now and it has gotten worse - no hours, they hire all the time and it keeps us from getting more hours, the systems don't work half the time and the supervisors can never answer your questions."
Average Customer Service Representative Ratings in the Past 10 Years
| Year | Salary |
|---|---|
| 2011 | $4 |
| 2012 | $3 |
| 2013 | $1 |
| 2020 | $4 |
What do you like about working at TeleTech?
"I liked working with the customers and it was challanging"
Do you have any tips for others interviewing with this company?
"Do the best that you can so that there may be growth for you."
What don't you like about working at TeleTech?
"When there was not a way of helping a customer with their issue if it was out of my control"
"Flexible job that I work at home."
Average TeleTech Attributes by Customer Service Representative
"They closed down and laid off everyone at this location."
What do you like about working at TeleTech?
"Meeting new people."
"This employer was a vendor for Sprint."
What do you like about working at TeleTech?
"The training that was given."
What don't you like about working at TeleTech?
"The shifts."
What suggestions do you have for management?
"Communication."
"Why TeleTech is NOT THE BEST PLACE TO WORK!"
What do you like about working at TeleTech?
"Good environment, open center...many perks."
Do you have any tips for others interviewing with this company?
"Just go along with what they say, they try to sugar-coat the job description, stay positive and DON'T ask questions about salary or promotion...they skirt away from that until you are actually given an offer."
What don't you like about working at TeleTech?
"Hours and management staff...especially the coaching staff! Treated me with no respect (I am partially disabled), wanted EVERYTHING in the book to be done THEIR way and no way of ad-libbing or trying to make the customer happy. Tried to explain my issue with not being able to go the doctor when needed for my pain, but they insisted it would count as an occurance! Very unfair!"
What suggestions do you have for management?
"LIGHTEN UP!!! And re-hire those who may have had illness or transportation issues...they could have been rectified by now."
"Complaint specialists do well at this company"
What do you like about working at TeleTech?
"I was paid throughout the 3 week training course."
Do you have any tips for others interviewing with this company?
"Only go for this job if you can handle people that are upset, because you will hear it all day."
What don't you like about working at TeleTech?
"I heard nothing but complaints from customers about Sprint together with Nextel's bad service. Be prepared to hear people complain at this job."
What suggestions do you have for management?
"Try to get Sprint and Nextel to treat the customers a little less as a payer and more as a client in this economy."
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