On average, employees in Ann Arbor, MI at Comcast give their company a 2.0 rating out of 5.0 based on 5, whereas overall Average Rating of Comcast is 3.9 out of 5.0 based on 934 Comcast Review Ratings. The happiest Comcast employees in Ann Arbor, MI are Technical Support Specialists submitting an average rating of 3.0.
What do you like about working at Comcast?
"I liked problem solving and feeling like I really helped my customers resolve their issues."
Do you have any tips for others interviewing with this company?
"Take your stats serious from the moment you walk in the door. If you don't let wanting to do the best job you can get in the way, you can hit your stats with no problem."
What don't you like about working at Comcast?
"The work itself was not the problem. Nor was the customer base, although it did present a major challenge. The biggest issue for me was the unrealistic statistics that they wanted us to adhere to PLUS sale products that we were getting paid less to promote than the sales department."
What suggestions do you have for management?
"I would think less about how to get more of the billions of dollars into the door and TRULY put the customer first by allowing simple things like letting them downgrade services if they state a financial need rather than trying to sell them something that adds value."
"I got there in the beginning"
What do you like about working at Comcast?
"I watched to go from a cable company to the largest ISP in the US"
Do you have any tips for others interviewing with this company?
"Just be yourself"
What don't you like about working at Comcast?
"The high turnover rate 30% on junior employees. ATT was better."
What suggestions do you have for management?
"To fire happy, to many mergers."
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