CarMax Employee Job Reviews in the United States

"I’ve worked for carmax the last 3 years and honestly I should have started working there right out of high school. They have great benefits competitive pay and community events. Carmax is a big company so they have stores almost every state you can advance in the company very fast if you apply yourself. Carmax has a great culture with the company which makes it a great company to work for."

"Really enjoyed the management, culture and work/life balance. Employees were treated with respect and opinions were taken into consideration. Wish pay was higher though."

"I can do the work and deliver exceptional results. I will fit in beautifully and be a great addition to the team. I possess a combination of skills and experience that make me stand out from the crowd. Hiring me will be a great and smart decision and will make life easier for the team."

"Amazing place to work. I loved working with my product team, and could of not had a better experience. Working as an Intern during my graduate program I was able to hone the skills I was learning each day."

"I have worked for Carmax for almost 2 years now at 2 different locations and the culture and integrity of the company is amazing! The management team and other consultants are friendly and always extending their hand to help. They are very mindful of work life balance and will always put your mental health above all."

"Cons: Low pay, There are too many write-ups for small errors and many unnecessary changes like an iconic resolution model (we already do this process at work). The training is useless and outdated and most of it is no longer feasible. There are no career advancement opportunities. There are unfulfilled promises, such as career advancement and fairness. Sales consultants are rude to business office associates and usually, nothing is done about it. There is a large pay gap between other departments and sales consultants, and too many people that you have to answer too such as sales managers, business office managers, lead business office associates and location general manager. The job can be quite stressful because of sales goals and busy seasons like tax return season. They will often not allow you to take a break or expect you to cut your break short. The customer-centric atmosphere is unrealistic. They expect you to get everything right the first time and if you make a mistake (no matter how small or large) you will get written up for it."

"I worked for Carmax as a sales consultant for a little over one year. I found the company to be top notch! Even as a 100% commission job, the benefits for full time were very good and I enjoyed working for my management team and the team including other sales people, finance, service and buyers. The situation, however, is difficult. Because it's commission only work, very similar in practice as Circuit City used to be (C.C. started Carmax), it can be very stressful, difficult-to-impossible to make consistent money. The consultants I knew that did well consistently basically lived at the store and went home only to catch dinner and sleep. The team is there to help every consultant any way they can to make things happen, but ultimately it's the car buying experience that gets in the way of goals. Most people if not all people that are buying cars will fall back on leaving if one thing doesn't go their way during the process. It was our jobs to keep the customer on track and going to the next step. This is basically the entire job profile. So, I pretty much got tired of being a cheerleader and "pushing" people to the next step when they didn't want to go. Ironically, although I scored high in customer satisfaction surveys it was because I didn't push them enough to COMPLETE WHAT THEY CAME INTO THE STORE for. These same people always end up buying a car. They think they have to wear out every possibility before they finally agree to a bad deal elsewhere through sheer exhaustion. At Carmax, there's no such thing as a bad deal! But try to tell Mr. Joe Public this, they have to find out for themselves. My beef is not with Carmax, it's with dealing with the difficult transactions and the customers that are flaky at car buying time and having our livings depend on this house of cards."

"I cannot think of a positive thing to say about Car Max. I have been in car sales for many years and this is the worst job that I have ever had! The cars that they sell are just junk. There is no 125 point inspection check list, but they like to brag that there is. You have to be here twelve hours a day, seven days a week if you want to make a living. I think that the turnover here is about 50% a year! The managers do not have a clue about what they are doing. The first opportunity that I get, I am out of here!"

"I've worked at CarMax Auto Superstore for about 1 month now after working at Mr. Sparkle Carwash where I perform customer service. CarMax is a very helpful company offering opportunities to grow into new positions. Each employee is respected and everyone treats each with respect and a kindness I love to see in companies."

"Good pay, terrible Senior Management."

"You get what you put in. A lot of people like to slack around, so you can expect slack around money. If you actually work, you can make a pretty good living. Yes, it would be nice to get a bit more per unit taking the fact of how huge the company is especially when they send you emails about how their revenues are looking for the year, but there's still room to make good $$$."

"The worst place to work. The scheduling is done by your peers. Half of our staff does not want to work and the ones who bust their tail ends end up being the ones who get stabbed in the back. At least the one in MD is like that."

"I have been with CarMax as a Sales Consultant for 16 months. I am paid by commission only and would prefer a position with steady hours and steady pay."

"I worked for Carmax for 6 plus years. I did enjoy my job, however, they made it difficult at times to do your job, and it was much more political to gain advancement that I thought it would be when hired. It was more of 'who you know "than what you could do". I only had one negative file review in 6 years, by the newest LGM I had, actually the only negative yearly review I have ever had in 40 years of working. They are not the "people" place they let on to be. 25% turnover rate last I knew."

"I've been to several Carmax locations and have come to the conclusion that Carmax in general is an excellent company to work for, however, this current location is severely lacking in management. All management at this location needs to work on improving their current staff rather than hiring in new blood. Overall, good company, bad location."