Working at CarMax in Madison, TN: 1 Employee Job Reviews by Real Employee working in Madison, TN Area

"I worked for Carmax as a sales consultant for a little over one year. I found the company to be top notch! Even as a 100% commission job, the benefits for full time were very good and I enjoyed working for my management team and the team including other sales people, finance, service and buyers. The situation, however, is difficult. Because it's commission only work, very similar in practice as Circuit City used to be (C.C. started Carmax), it can be very stressful, difficult-to-impossible to make consistent money. The consultants I knew that did well consistently basically lived at the store and went home only to catch dinner and sleep. The team is there to help every consultant any way they can to make things happen, but ultimately it's the car buying experience that gets in the way of goals. Most people if not all people that are buying cars will fall back on leaving if one thing doesn't go their way during the process. It was our jobs to keep the customer on track and going to the next step. This is basically the entire job profile. So, I pretty much got tired of being a cheerleader and "pushing" people to the next step when they didn't want to go. Ironically, although I scored high in customer satisfaction surveys it was because I didn't push them enough to COMPLETE WHAT THEY CAME INTO THE STORE for. These same people always end up buying a car. They think they have to wear out every possibility before they finally agree to a bad deal elsewhere through sheer exhaustion. At Carmax, there's no such thing as a bad deal! But try to tell Mr. Joe Public this, they have to find out for themselves. My beef is not with Carmax, it's with dealing with the difficult transactions and the customers that are flaky at car buying time and having our livings depend on this house of cards."