CarMax Employee Job Reviews in the United States

"threw me away like I was garbage, did not care that i was having a medical issue, just got rid of me over one incident that was a direct effect of the chemotherapy i have been undergoing. the company used to care about it's employees. no more. advice to any person looking to hire into this company. don't do it."

"We were the best but it's lately like watching the Titanic slipping into the waves. I've seen good people leave because of management."

"They desperately needed seats filled in their new call center. They offered work from home without offering stipend for internet. They forgot to advise they listen in on private conversations (when a customer is on hold) and then state it’s ok because “all calls are recorded for training/quality” the problem is AZ is a one-party consent state for recordings and the key is “the party consenting must be part of the conversation.” A private conversation between myself and another in my house is illegal. The manager who conducted this illegal behavior then used psychological bullying by telling me he had heard my conversation. He then shared my conversation with his manager. Company will also make promises about bonuses and when you don’t get the expected bonus your requests go on deaf ears. You’re treated like a number and expected to act like a robot. Even if you’re desperate for a job, don’t subject yourself to this type of stress and harassment. You also can’t sue them because you will sign an arbitration clause during pre-employment. Non-stop technology issues which created problems for the customers which were followed by excuses by management and your need to reprocess prior transactions."

"I’ve been with Carmax since 2016 and in that time I have reached the role of Lead Business Office Associate but nothing further. I would say that’s one of the only negatives about this company, is the inability to move up without having to relocate to a random store and city."

"Overall it is a great entry Job for those looking for work but when it comes to growing and developing the choices are limited."

"They were a good company to work for."

"do others jobs, do unsafe repairs, leads pass defects to get cars out, glue is CarMax friend. install junk yard parts even if they have been in accident, leads have favorites and will throw other under the bus if you stand up to their bullying, managers lie and have favorites, you cannot work their if you have a DUI but if your a favorite of managers they will let you stay, they order used carpets and if they do not match the same color they have paint department paint it black, a lot of repair lines are canceled cause techs not want to do the work, lube techs do not change oil filters on some cars cause they are scared, majority of the cars have bent wheels but leads will say balance and move path, if you go to management with issues they pretend to care but do nothing, carmax pays the lowest to their techs in the industry, they glue boots on suspension parts instead of replacing at times. if tire has side wall damage leads tell techs to turn it inside out, wheel repairs are done very bad, often leads will tell tech to move path and if customer notices they will bring it back to let retail deal with it, managers will judge employees all the time. saw manager cut a wrong seat frame and drill holes to make it fit on current seat. air bag wiring is repaired, your told to replace one brake rotor and resurface the other to save money, i been told to shave down brake pads to make it fit in caliper by leads, managers see damage and say its fine specially if its Friday, for over 12 years and every year was do more and do more bad repairs,"

"do others jobs, do unsafe repairs, leads pass defects to get cars out, glue is CarMax friend. install junk yard parts even if they have been in accident, leads have favorites and will throw others under the bus if you stand up to their bullying, managers lie and have favorites, you cannot work their if you have a DUI but if your a favorite of managers they will let you stay, they order used carpets and if they do not match the same color they have paint department paint it black, a lot of repair lines are canceled cause techs not want to do the work, lube techs do not change oil filters on some cars cause they are scared, majority of the cars have bent wheels but leads will say balance and move path, if you go to management with issues they pretend to care but do nothing, CarMax pays the lowest to their techs in the industry, they glue boots on suspension parts instead of replacing at times. if tire has side wall damage leads tell techs to turn it inside out, wheel repairs are done very bad, often leads will tell tech to move path and if customer notices they will bring it back to let retail deal with it, managers will judge employees all the time. saw manager cut a wrong seat frame and drill holes to make it fit on current seat. air bag wiring is repaired, your told to replace one brake rotor and resurface the other to save money, i been told to shave down brake pads to make it fit in caliper by leads, managers see damage and say its fine specially if its Friday, Pros, if you want relaxing low paid work, air condition, heating, free food"

"Too many changes from the company that directly affect employees."

"This company is good at rewarding you for what you do. A busy location can be very overwhelming"

"I've worked for Carmax for 3 years and they consistently innovate and improve their processes. Associates are treated like family and are able to partner with one another with ease. Overall a great environment to work in."

"The company cut everyone's pay in half"

"They hire more Part Time employees than Full Time because it is easier to pay them in bunches than to pay a single full time person with benefits. It is a great learning experience but not forever unless given the opportunity."

"Strong company, ethical with opportunities to move up."

"I have worked for CarMax for nearly ten years now, five in my current role. They are always providing me opportunities to learn and grow. Management is accommodating when it comes to amending schedules for personal reasons, particularly for school."