Working at Verizon Communications in Garland, TX: 1 Employee Job Reviews by Real Employee working in Garland, TX Area

"Not a pleasant work environment!"

What do you like about working at Verizon Communications?

"I acquired the technical knowledge that I had previously lacked with Verizon DSL."

Do you have any tips for others interviewing with this company?

"Be willing to be unfulfilled as an agent. This is a call center environment where there is only room for minimal technical support. Often the technical issues will take longer than the time allotted to you per call, which is all management is concerned with. The result ends up being poor customer service."

What don't you like about working at Verizon Communications?

"The trainers could be more knowledgeable so that the CSR's could provide better service to the customers. Also, The lack of professionalism with the management staff could use a drastic change. Their unwillingness to realistically assist their reps, the demeaning tones and their abuse of authority DO NOT TRANSFER INTO POSITIVE CUSTOMER SERVICE!!"

What suggestions do you have for management?

"Don't blow off your reps when they need your help. Listen to their concerns and understand that in order to prevent unhappy customers. Sometimes calls need to take more time than allowed. In other words, if customer satisfaction is what you care about, LEAD BY EXAMPLE!"