Working at Verizon Communications in Elgin, IL: 1 Employee Job Reviews by Real Employee working in Elgin, IL Area

"High Performing Customer Service Manager with 17 plus years dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Prepared employee scheduling Coach direct reports to achieve Quality objectives. Achieved Productivity targets by effectively analyzing and understanding reporting to coach reps to Prepared representative monthly reports, mid-yr and annual appraisals SEPTEMBER 1993-MARCH 2011 Customer Service Manager Verizon | Wireless Worked as Customer Service Manager in the following Deptartments for Telecommunications Industry. Credit Dept Billing Technical Assistance Employee Accounts Customer Retention Internet Response Team Social Media Worked directly with my Team of Customer Service reps to achieve Customer First Call Resolution. Coached reps based on Core Values Helped reps to improve based on Quality Calibrations. Interviewed new hires. Recommended hiring to HR. Facilitate training and communicate daily changes. Responsible for employee attrition."