"I like the idea of being empowered by my company. I am given the power to wow the customer without fear of retaliation. If i have a question. There is always a supervisor an extension away. The only reason why I am wanting to leave has to do with the field is not in my degree field."
"I never knew anything about roadside until worked with the company. I've had friends family sign up with the company. There are several clients that are wiling to help if one client is busy or simply booked up."
"Nothing to love, low pay, long hours."
"Liked working with customers and fixing their problems. Disliked being treated poorly and having to walk on egg shells at the office."
"I love being in IT support because I really enjoy working with computers."
"I wish I was paid more for the amount of expertise I am required to maintain.The environment is friendly and the job is fast paced, which is excellent for me."
"I can help kind customers who can make me feel meaningful and happy."
"I love everything about the position. The environment, the task, not knowing what the next call might be about, but always being prepared."
"I love the diversity of calls I was held responsible, but I also did not like when customers called in already angry."
"The thing I love being a Customer Service Representative was actually helping people at their needs. It was a challenging position and helped me build my experiences and goals. I can't say I hate it because it's something I love to do."
"Love: Benefits, my co-workers were amazing.I hate the managers, the crap we have to deal with on a daily basis, being monitored every minute of the day, dealing with hearing how much customers hate you when you get your ACE scores told to you."
"I love the fact of being able to help customers with what they want and need and knowing that they'll remember me for being so helpful and kind to their needs. The one thing I hate about it is when you have co-workers that won't help you when you're busy with a customer when you have more customers to help. The fact of wanting to help everyone as quickly and as efficiently hurts when you're not being helped by co-workers"
"At times it is hard to get my work done when I only working 25 hours a week but I do the best I can. In the last 10 years I have learn so much and I believe I will continue to do so. I have been on the Company side of the insurance industry so I know both how a company works and agency side works. I would like to stay on the agency side as I believe I can continue to learn."
"Being a customer service rep is all great, I love interacting with people face to face as well as over the phone. I love to be the problem solver because it makes people want to do more business with me. The only thing I hate is hearing the bad news, lost jobs, deceased spouse or family."
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